Overview
Gold Support for your MF-SOURCE allows you to make the most of your purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
*Available in certain geographies currently
**Applies to accessories in the original product purchase
Benefits
Standard Warranty
Gold Support
Live technical support with exclusive phone number
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????
FREE Annual Calibration and Factory Refresh
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????
FREE Repair with “first on bench” turnaround service
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????
Loaner Equipment Service*
?
????
FREE Accessory Replacements**
?
????
Member Only Promotions
?
????
Access to Technical Support Team
Web and Email
Web, Email and Phone
Response Time from Technical Support
Less than 24 Hours
Less than 2 Hours
Customer Support – Phone and Email
7am-5pm (PST)
24 x 7 x 365
Primary Case Handling
Customer Service
Technical Support
Online training videos, Knowledge Base access, White papers and Best Practice guides
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????
Software and Firmware upgrades
????
????
Overview
Gold Support for OptiFiber Pro Quad & MultiFiber Pro (OFPQI-MFP) allows you to make the most of your purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
*Available in certain geographies currently
**Applies to accessories in the original product purchase
Benefits
Standard Warranty
Gold Support
Live technical support with exclusive phone number
?
????
FREE Annual Calibration and Factory Refresh
?
????
FREE Repair with “first on bench” turnaround service
?
????
Loaner Equipment Service*
?
????
FREE Accessory Replacements**
?
????
Member Only Promotions
?
????
Access to Technical Support Team
Web and Email
Web, Email and Phone
Response Time from Technical Support
Less than 24 Hours
Less than 2 Hours
Customer Support – Phone and Email
7am-5pm (PST)
24 x 7 x 365
Primary Case Handling
Customer Service
Technical Support
Online training videos, Knowledge Base access, White papers and Best Practice guides
????
????
Software and Firmware upgrades
????
????
Gold Support: |
Overview
Gold Support for OptiFiber Pro Quad, DTX CertiFiber CLT and MultiFiber Pro (OFPQI-MFP-CER) allows you to make the most of your purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
*Available in certain geographies currently
**Applies to accessories in the original product purchase
Benefits
Standard Warranty
Gold Support
Live technical support with exclusive phone number
?
????
FREE Annual Calibration and Factory Refresh
?
????
FREE Repair with “first on bench” turnaround service
?
????
Loaner Equipment Service*
?
????
FREE Accessory Replacements**
?
????
Member Only Promotions
?
????
Access to Technical Support Team
Web and Email
Web, Email and Phone
Response Time from Technical Support
Less than 24 Hours
Less than 2 Hours
Customer Support – Phone and Email
7am-5pm (PST)
24 x 7 x 365
Primary Case Handling
Customer Service
Technical Support
Online training videos, Knowledge Base access, White papers and Best Practice guides
????
????
Software and Firmware upgrades
????
????
Overview
Gold Support for your MF1310SOURCE allows you to make the most of your purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
*Available in certain geographies currently
**Applies to accessories in the original product purchase
Benefits
Standard Warranty
Gold Support
Live technical support with exclusive phone number
?
????
FREE Annual Calibration and Factory Refresh
?
????
FREE Repair with “first on bench” turnaround service
?
????
Loaner Equipment Service*
?
????
FREE Accessory Replacements**
?
????
Member Only Promotions
?
????
Access to Technical Support Team
Web and Email
Web, Email and Phone
Response Time from Technical Support
Less than 24 Hours
Less than 2 Hours
Customer Support – Phone and Email
7am-5pm (PST)
24 x 7 x 365
Primary Case Handling
Customer Service
Technical Support
Online training videos, Knowledge Base access, White papers and Best Practice guides
????
????
Software and Firmware upgrades
????
????
Gold Support: |
Overview
Gold Support for OptiFiber Pro Multimode & MultiFiber Pro (OFPMi-MFP) allows you to make the most of your purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
*Available in certain geographies currently
**Applies to accessories in the original product purchase
Benefits
Standard Warranty
Gold Support
Live technical support with exclusive phone number
?
????
FREE Annual Calibration and Factory Refresh
?
????
FREE Repair with “first on bench” turnaround service
?
????
Loaner Equipment Service*
?
????
FREE Accessory Replacements**
?
????
Member Only Promotions
?
????
Access to Technical Support Team
Web and Email
Web, Email and Phone
Response Time from Technical Support
Less than 24 Hours
Less than 2 Hours
Customer Support – Phone and Email
7am-5pm (PST)
24 x 7 x 365
Primary Case Handling
Customer Service
Technical Support
Online training videos, Knowledge Base access, White papers and Best Practice guides
????
????
Software and Firmware upgrades
????
????
Gold Support: |
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