

Overview
Gold Support for your MF1310SOURCE allows you to make the most of your purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
*Available in certain geographies currently
**Applies to accessories in the original product purchase
Benefits
Standard Warranty
Gold Support
Live technical support with exclusive phone number
✗
🗸
FREE Annual Calibration and Factory Refresh
✗
🗸
FREE Repair with “first on bench” turnaround service
✗
🗸
Loaner Equipment Service*
✗
🗸
FREE Accessory Replacements**
✗
🗸
Member Only Promotions
✗
🗸
Access to Technical Support Team
Web and Email
Web, Email and Phone
Response Time from Technical Support
Less than 24 Hours
Less than 2 Hours
Customer Support – Phone and Email
7am-5pm (PST)
24 x 7 x 365
Primary Case Handling
Customer Service
Technical Support
Online training videos, Knowledge Base access, White papers and Best Practice guides
🗸
🗸
Software and Firmware upgrades
🗸
🗸
Gold Support: |


Overview
Gold Support for OptiFiber Pro Multimode & MultiFiber Pro (OFPMi-MFP) allows you to make the most of your purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
*Available in certain geographies currently
**Applies to accessories in the original product purchase
Benefits
Standard Warranty
Gold Support
Live technical support with exclusive phone number
✗
🗸
FREE Annual Calibration and Factory Refresh
✗
🗸
FREE Repair with “first on bench” turnaround service
✗
🗸
Loaner Equipment Service*
✗
🗸
FREE Accessory Replacements**
✗
🗸
Member Only Promotions
✗
🗸
Access to Technical Support Team
Web and Email
Web, Email and Phone
Response Time from Technical Support
Less than 24 Hours
Less than 2 Hours
Customer Support – Phone and Email
7am-5pm (PST)
24 x 7 x 365
Primary Case Handling
Customer Service
Technical Support
Online training videos, Knowledge Base access, White papers and Best Practice guides
🗸
🗸
Software and Firmware upgrades
🗸
🗸
Gold Support: |


Overview
Gold Support for your MF1550SOURCE allows you to make the most of your purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
*Available in certain geographies currently
**Applies to accessories in the original product purchase
Benefits
Standard Warranty
Gold Support
Live technical support with exclusive phone number
✗
🗸
FREE Annual Calibration and Factory Refresh
✗
🗸
FREE Repair with “first on bench” turnaround service
✗
🗸
Loaner Equipment Service*
✗
🗸
FREE Accessory Replacements**
✗
🗸
Member Only Promotions
✗
🗸
Access to Technical Support Team
Web and Email
Web, Email and Phone
Response Time from Technical Support
Less than 24 Hours
Less than 2 Hours
Customer Support – Phone and Email
7am-5pm (PST)
24 x 7 x 365
Primary Case Handling
Customer Service
Technical Support
Online training videos, Knowledge Base access, White papers and Best Practice guides
🗸
🗸
Software and Firmware upgrades
🗸
🗸
Gold Support: |


Overview
Gold Support for your MultiFiber Pro MFTK-SM1310, MFTK-SM1550 allows you to make the most of your purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
*Available in certain geographies currently
**Applies to accessories in the original product purchase
Benefits
Standard Warranty
Gold Support
Live technical support with exclusive phone number
✗
🗸
FREE Annual Calibration and Factory Refresh
✗
🗸
FREE Repair with “first on bench” turnaround service
✗
🗸
Loaner Equipment Service*
✗
🗸
FREE Accessory Replacements**
✗
🗸
Member Only Promotions
✗
🗸
Access to Technical Support Team
Web and Email
Web, Email and Phone
Response Time from Technical Support
Less than 24 Hours
Less than 2 Hours
Customer Support – Phone and Email
7am-5pm (PST)
24 x 7 x 365
Primary Case Handling
Customer Service
Technical Support
Online training videos, Knowledge Base access, White papers and Best Practice guides
🗸
🗸
Software and Firmware upgrades
🗸
🗸
Gold Support: |


Overview
Gold Support for MultiFiber Pro (MFTK-SM1310-SM1550, MFTK-MM, 850-1310, MFTK-MM850-1550) allows you to make the most of your purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
*Available in certain geographies currently
**Applies to accessories in the original product purchase
Benefits
Standard Warranty
Gold Support
Live technical support with exclusive phone number
✗
🗸
FREE Annual Calibration and Factory Refresh
✗
🗸
FREE Repair with “first on bench” turnaround service
✗
🗸
Loaner Equipment Service*
✗
🗸
FREE Accessory Replacements**
✗
🗸
Member Only Promotions
✗
🗸
Access to Technical Support Team
Web and Email
Web, Email and Phone
Response Time from Technical Support
Less than 24 Hours
Less than 2 Hours
Customer Support – Phone and Email
7am-5pm (PST)
24 x 7 x 365
Primary Case Handling
Customer Service
Technical Support
Online training videos, Knowledge Base access, White papers and Best Practice guides
🗸
🗸
Software and Firmware upgrades
🗸
🗸
Gold Support: |


Overview
Gold Support for your MF-SOURCE allows you to make the most of your purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
*Available in certain geographies currently
**Applies to accessories in the original product purchase
Benefits
Standard Warranty
Gold Support
Live technical support with exclusive phone number
✗
🗸
FREE Annual Calibration and Factory Refresh
✗
🗸
FREE Repair with “first on bench” turnaround service
✗
🗸
Loaner Equipment Service*
✗
🗸
FREE Accessory Replacements**
✗
🗸
Member Only Promotions
✗
🗸
Access to Technical Support Team
Web and Email
Web, Email and Phone
Response Time from Technical Support
Less than 24 Hours
Less than 2 Hours
Customer Support – Phone and Email
7am-5pm (PST)
24 x 7 x 365
Primary Case Handling
Customer Service
Technical Support
Online training videos, Knowledge Base access, White papers and Best Practice guides
🗸
🗸
Software and Firmware upgrades
🗸
🗸


Overview
Gold Support for OptiFiber Pro Quad & MultiFiber Pro (OFPQI-MFP) allows you to make the most of your purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
*Available in certain geographies currently
**Applies to accessories in the original product purchase
Benefits
Standard Warranty
Gold Support
Live technical support with exclusive phone number
✗
🗸
FREE Annual Calibration and Factory Refresh
✗
🗸
FREE Repair with “first on bench” turnaround service
✗
🗸
Loaner Equipment Service*
✗
🗸
FREE Accessory Replacements**
✗
🗸
Member Only Promotions
✗
🗸
Access to Technical Support Team
Web and Email
Web, Email and Phone
Response Time from Technical Support
Less than 24 Hours
Less than 2 Hours
Customer Support – Phone and Email
7am-5pm (PST)
24 x 7 x 365
Primary Case Handling
Customer Service
Technical Support
Online training videos, Knowledge Base access, White papers and Best Practice guides
🗸
🗸
Software and Firmware upgrades
🗸
🗸
Gold Support: |


Overview
Gold Support for OptiFiber Pro Quad, DTX CertiFiber CLT and MultiFiber Pro (OFPQI-MFP-CER) allows you to make the most of your purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
*Available in certain geographies currently
**Applies to accessories in the original product purchase
Benefits
Standard Warranty
Gold Support
Live technical support with exclusive phone number
✗
🗸
FREE Annual Calibration and Factory Refresh
✗
🗸
FREE Repair with “first on bench” turnaround service
✗
🗸
Loaner Equipment Service*
✗
🗸
FREE Accessory Replacements**
✗
🗸
Member Only Promotions
✗
🗸
Access to Technical Support Team
Web and Email
Web, Email and Phone
Response Time from Technical Support
Less than 24 Hours
Less than 2 Hours
Customer Support – Phone and Email
7am-5pm (PST)
24 x 7 x 365
Primary Case Handling
Customer Service
Technical Support
Online training videos, Knowledge Base access, White papers and Best Practice guides
🗸
🗸
Software and Firmware upgrades
🗸
🗸



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