Your privacy is important to us at Comms Express
General Data Protection Regulation
The EU General Data Protection Regulation (GDPR), is now in force across the EU. This legislation changes the way companies are able to collect and use your data. The General Data Protection Regulation (GDPR) offers more control to you, which ensures personal information is protected and used accordingly by third parties.
We would like your consent
It is important to Comms Express that we can continue to communicate efficiently with all of our customers, with useful and engaging content that is relevant to your business interests, including promotions, product updates, industry news, exhibitions and webinars. We require your consent to continue to do this.
We respect that our customers view communications differently, so ask that all existing customers confirm their consent to continue receiving emails – without consent you could miss:
- Promotions (inc. details on Data Points that you have accrued)
- Industry News (inc. details on new cabling category standards)
- Product Information (inc. firmware & security updates and new products)
- Exhibitions and Webinars relative to your business.
- Account Support.
You have the right to change your mind and unsubscribe from any (or all) communications by logging in to “My Account” and clicking “Change Communication Preferences”. Alternatively, you can amend your preferences by clicking here – (https://www.comms-express.com/system/communication-preferences/)
Comms Express' commitment to the GDPR
At Comms Express we are dedicated to ensuring high standards of data privacy and recognise that we need to take steps to meet the demands of the GDPR. We have summarised our preparation for the GDPR in this statement and this includes the implementation of policies, procedures and controls to ensure maximum and ongoing compliance. This will be continuously updated as necessary.
Identifying personal data
We have documented what personal data we hold, where it came from and with whom we share it. At Comms Express we are currently in the process of seeking confirmation from our suppliers in respect of their compliance with GDPR.
Policies and Procedures
We have revised our data protection policies and procedures to meet the requirements and standards of the GDPR including:
- Data breaches - we have put in place procedures to identify, assess and investigate any suspected personal data breach at the earliest possible time and will notify individuals or any applicable regulator where we are legally required to do so.
- Data retention and erasure - we have included data retention provisions into our privacy policy and will ensure that personal information is stored, archived and destroyed compliantly. [We have dedicated erasure procedures in place where, in some circumstances, individuals can request us in writing to delete their data.] We also have a data retention policy. This is available via the link below.
- Subject access requests - we have revised our subject access procedures to accommodate the revised timeframe for providing the requested information and try to respond to all legitimate requests within one month. We have also made this provision free of charge and have included this individual right in our privacy policy.
Third Party Marketing
We will get your express opt-in consent before we share your personal data with any company outside the Comms Express Limited for marketing purposes.
By opting-in you give consent for Comms Express Limited to share your details with third party companies. This may include the purpose to provide product support, setup and advice. Sharing your personal data with third party service providers allows us to efficiently serve our customers. This enables us to assist you in the delivery of goods or services you have ordered; this could include third party couriers or warranty providers.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions such as product enquiries or expressed interest via our marketing campaigns (via email or website journey).
Privacy Policy
We have revised our privacy policy to comply with the GDPR, ensuring that individuals whose personal information we process are aware of why we need it, how it is used, what their rights are, to whom the information is disclosed, what safeguarding measures are in place to protect their information and the right to complain to the Information Commissioner’s Office if they think there is a problem in the way we have handled their data.
We strive to offer a high level of service and we believe that through communicating, our customers can benefit from key insight within the industry and take advantage of competitive pricing.
For further privacy information click here to read our privacy policy.
For information regarding cookies click here to read our cookie policy.
For further information regarding GDPR click here.
To read our GDPR Compliance Statement click here.
To read the regulation in full click here.
For any queries relating to GDPR and your privacy please contact our Data Protection Officer (dpo@comms-express.com).
