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Your privacy is important to us at Comms Express

General Data Protection Regulation

The EU General Data Protection Regulation (GDPR) applies across the UK and EU. This legislation dictates the way companies are able to collect and use your data. The General Data Protection Regulation (GDPR) offers more control to you, which ensures personal information is protected and used accordingly by third parties.

We would like your consent

It is important to Comms Express that we can continue to communicate efficiently with all of our customers, with useful and engaging content that is relevant to your business interests, including promotions, product updates, industry news, exhibitions and webinars. We require your consent to continue to do this.

We respect that our customers view communications differently, so ask that all existing customers confirm their consent to continue receiving emails – without consent you could miss:

  • Promotions (inc. details on Data Points that you have accrued)
  • Industry News (inc. details on new cabling category standards)
  • Product Information (inc. firmware & security updates and new products)
  • Exhibitions and Webinars relative to your business.
  • Account Support.

You have the right to change your mind and unsubscribe from any (or all) communications by logging in to “My Account” and clicking “Change Communication Preferences”. Alternatively, you can amend your preferences by clicking here – (

Comms Express' commitment to GDPR

At Comms Express we are dedicated to ensuring we continue to meet high standards of data privacy. We have summarised our compliance with the GDPR in this statement. Which includes the implementation and review of policies, procedures and controls to ensure maximum and ongoing compliance.

Identifying personal data

What personal data we hold, where it came from and with whom we share it is all documented. We also sought confirmation from our suppliers in respect of their compliance with GDPR.

Policies and Procedures

Our data protection policies and procedures were revised to meet the requirements and standards of the GDPR including:

  • Data breaches - procedures were implemented to identify, assess, and investigate any suspected personal data breach at the earliest possible time and individuals or any applicable regulator will be notified where we are legally required to do so.
  • Data retention and erasure - Data retention provisions were included within our privacy policy, and we ensure that personal information is stored, archived, and destroyed compliantly. We have dedicated erasure procedures in place where, in some circumstances, individuals can request us in writing to delete their data. We also have a data retention policy. This is available via the link below.
  • Subject access requests - our subject access procedures comply with the statutory timeframes for providing the requested information and we try to respond to all legitimate requests within one month. We have made this provision free of charge and have included this individual right in our privacy policy.

Third Party Marketing

We obtain your express opt-in consent before we will share your personal data with any company outside Comms Express Limited for marketing purposes.

By opting-in you give consent for Comms Express Limited to share your details with third party companies. This may include the purpose to provide product support, setup, and advice. Sharing your personal data with third party service providers allows us to efficiently serve our customers. This enables us to assist you in the delivery of goods or services you have ordered, which could include third party couriers or warranty providers.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions such as product enquiries or expressed interest via our marketing campaigns (via email or website journey).

Privacy Policy

Our privacy policy complies with the GDPR, ensuring that individuals whose personal information we process are aware of why we need it, how it is used, what their rights are, to whom the information is disclosed, what safeguarding measures are in place to protect their information and the right to complain to the Information Commissioner’s Office if they think there is a problem in the way we have handled their data.

We strive to offer a high level of service and we believe that through communicating, our customers can benefit from key insight within the industry and take advantage of competitive pricing.

For further privacy information click here to read our privacy policy.

For information regarding cookies click here to read our cookie policy.

For further information regarding GDPR click here.

To read our GDPR Compliance Statement click here.

To read the regulation in full click here.

For any queries relating to GDPR and your privacy please contact our Data Protection Officer (

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