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Delivery Information

Important Notice regarding International Shipping

From Jan 1st, 2021 Comms Express will not be shipping internationally, we can ship to your UK mainland-based courier or freight forwarder and can provide the correct information required to assist with onward shipping. This policy is liable to change at any time dependent on the circumstances at the time.

Covid-19 Delivery Update

A message regarding all delivery services -

Firstly we would like to thank you for your patience and understanding at this difficult time. We like to put our customers first so thank you for being so understanding during this period.

As you may already be aware the United Kingdom’s logistics networks are under tremendous strain due the extremely high volumes of parcel traffic that they are experiencing. Whilst they are all doing their utmost to maintain a normal service level and most deliveries will arrive on time and without any issues, this is not always possible and all delivery services can be subject to delays. Therefore during this period Next Working Day and all Timed services are NOT GUARANTEED. Our Customer Service team are doing everything they can to keep in touch with our delivery service partners (FedEx, DHL and Royal Mail) but it can take some time for our partners to keep us up to date on delivery services during the time, we know some of these issues are taking longer than normal to resolve but rest assured we are doing all we can to support your business in this situation. Please bear with us.

To help our team in this difficult time if you have any delivery queries or simply need to chase your delivery please do not call, please email cs@comms-express.com and we will respond as soon as we can.

We have been advised by our main courier partners, FedEx and DHL, that they are still transporting record breaking amounts of packages across the UK. While they are doing a brilliant job coping with the huge increase in parcel traffic, their drivers , depots and customer service teams continue to be under increased pressure to ensure things are being delivered/resolved as promptly as possible. Response times regarding queries continue to be slower than usual. Please accept our apologies in advance for any disruption this may cause.

Timed service are currently NOT guaranteed and are NON REFUNDABLE if timings are not met.

Again, if you have any queries relating to an order, delivery or return please continue to contact our team by email at cs@comms-express.com, or use the return form on the website, found here https://www.comms-express.com/system/returns-email/

Thank you for your understanding.

Kind regards

Comms Express

Delivery Information (UK Mainland Destinations)Close

At Comms Express we want to keep our delivery charges as simple as possible. The table below shows our charges to UK mainland destinations. For deliveries to non UK mainland click here.

Delivery Service Delivery Time
(Monday-Friday)
Orders under
£50 ex VAT
Orders between
£50 & £75 ex VAT
Orders between
£75 & £200 ex VAT
Orders over
£200 ex VAT
Comms Super Value # +
(CAR SV)
1-4 Working Days£5.00
(£6.00)*
£4.50
(£5.40)*
N/AN/A
Economy#
(CAR ED)
1-3 Working Days£6.00
(£7.20)*
£5.00
(£6.00)*
FREEN/A
Next Day
(CAR ND)
Next Working Day**£8.50
(£10.20)*
£7.50
(£9.00)*
£6.50
(£7.80)*
FREE
12pm ~
(CAR AM)
Pre 12pm£15
(£18.00)*
£15
(£18.00)
£15
(£18.00)
£15
(£18.00)
10:30am ~
(CAR 1030)
Pre 10:30am£25
(£30.00)*
£25
(£30.00)
£25
(£30.00)
£25
(£30.00)

Terms apply as indicated

Please note – With all the extra deliveries being made during the current period all couriers are experiencing extremely high volumes of traffic and whilst the majority of deliveries arrive on time without any issues, all delivery services are subject to possible delays. During this period next working day and all timed services are NOT GUARANTEED and are NON REFUNDABLE if timings are not met.. During this time if you need a delivery update please email cs@comms-express.com, please do not call as we are experiencing very high call volumes. We will respond as soon as possible.

* Prices shown in brackets include vat

** ** Next working day deliveries are carried out Monday – Friday. Orders sent with next working day delivery on a Friday will be delivered the following Monday. Next working day deliveries are not guaranteed, at present they can take 1-3 days.

# Indicated services are not available for Uninterruptible Power Supplies, Bulk Cables, Wall Cabinets, Trunking, Basket Tray, PDU’s (Power Distribution Units), Floor Standing Cabinets & some other heavy / bulky items. This product list is not exhaustive. You may incur a surcharge. Our team will contact you if your delivery service needs to be upgraded.

+ The Comms Super Value delivery service is only available on orders under £75.00 ex VAT which meet the following criteria

  • Maximum Size: A3 Jiffy bag or package 45cm x 35cm x 16cm.
  • Maximum Weight: 1 Kg

If your Comms Super Value order is over size or weight it will need to be upgraded to another delivery service. This could be flagged by the website but if not, our sales team will contact you if necessary.

Please note tracking may not be available for the Comms Super Value delivery service.

~ Timed Services are not available for most Wall Cabinets & all Floor Standing Cabinets. Timed services may be dependent on stock available, stock location and maximum 30kg weight limit. Timed services are not available in all postcode areas, to check if a timed service is available in your postcode please contact our Sales team on 0800 488 0000 or email sales@comms-express.com.

The prices shown for timed services are for most products but exclude Uninterruptible Power Supplies, Bulk Cables, Trunking, Basket Tray, PDU’s (Power Distribution Units) & some other heavy / bulky items (This product list is not exhaustive). Orders for these items may incur a surcharge, if required we will contact you. Timed services are dependent on stock location and most services have a maximum weight limit of 40kg. Please contact our sales team on 0800 488 0000 or email sales@comms-express.com if you require a written quote or confirmation in advance of placing your order.

We use FedEx and DHL for the majority of our deliveries. If you have a preferred courier, please let us know when ordering and we will endeavour to use your preferred choice when possible.

Please Note If your order needs to be delivered on a pallet due to weight or size a surcharge may apply.

Please Note Orders received after 5:00pm will be processed the next working day.

Deliveries to the following postcodes can take longer and also incur higher charges for some products – AB CA DD DG DH DL DT EH EX FK G HU KA KY LA LD LL ML NE PL SA SR SY TD TR TS TQ YO. Please contact our sales team on 0800 488 0000 or email sales@comms-express.com if you require confirmation in advance of placing your order.

Delivery Information (Highlands, Islands, Non-UK Mainland & International Destinations)Expand
Floor Standing Cabinet Delivery InformationExpand
Damaged Goods and Short Shipments (for business customers only)Expand
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