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Delivery Information

Covid-19 Update

A Message from our Customer Services team:

Firstly let us thank you for your patience and understanding at this most difficult time. We put our customers first so it makes us happy that our customers are being so understanding at this time.

As you are all aware our logistics networks nationwide are under tremendous strain and are doing their utmost to maintain a normal service level. Where this is not possible the Customer Service team are doing everything we can to support and advise. Thank you for bearing with us. We know some of these issues are taking longer than normal to resolve but rest assured we are doing all we can to support your business in this situation.

To help our team in this difficult time please email cs@comms-express.com rather than call if you absolutely need to chase your delivery.

We have been advised by our couriers that they are currently transporting record breaking amounts of goods around the country. While they are doing a brilliant job of coping with the huge increase in parcel traffic, the drivers , depots and customer service teams will be under increased pressure to ensure things are being delivered/resolved as promptly as possible. Response times regarding queries will inevitably be slower than usual. Please accept our apologies in advance for any disruption this may cause.

As we understand businesses and couriers are in challenging circumstances we have extended our return times from the normal 30 Days to 60 days in every case where it is possible for us to do so, we have also temporarily removed timed delivery services as most couriers are not able to provide these at the moment.

If you have any queries relating to an order, delivery or return please continue to contact our team by email at cs@comms-express.com, or use the return form on the website, found here https://www.comms-express.com/system/returns-email/

Thank you again for your understanding.

Kind regards

Comms Express Customer Services Team

Delivery Information (UK Mainland Destinations)Close

At Comms Express we want to keep our delivery charges as simple as possible. The table below shows our charges to UK mainland destinations. For deliveries to non UK mainland click here.

Delivery Service Delivery Time
(Monday-Friday)
Orders under
£20 ex VAT
Orders between
£20 & £75 ex VAT
Orders over
£75 ex VAT
Orders over
£150 ex VAT
Royal Mail First Class # +1-4 Working Days£3.55
(£4.44)*
FREEN/AN/A
Economy#1-3 Working Days£5.50
(£6.88)*
FREEFREEFREE
Next DayNext Working Day£8.00
(£10.00)*
£7.00
(£8.75)*
£6.00
(£7.50)*
FREE

Terms Apply as indicated

* Prices shown in brackets include vat
# Service not available for Uninterruptible Power Supplies, Bulk Cables, Wall Cabinets, Trunking, Basket Tray, PDU’s (Power Distribution Units), Floor Standing Cabinets & some other heavy / bulky items.
+ Maximum Weight = 1kg Maximum Size = 45cm x 35cm x 16cm.
~ Service not available for most Wall Cabinets & all Floor Standing Cabinets. The prices shown for timed services are for most products but exclude Uninterruptible Power Supplies, Bulk Cables, Trunking, Basket Tray, PDU’s (Power Distribution Units) & some other heavy / bulky items. Please contact our Sales team on 0800 488 0000 or email sales@comms-express.com if you require pricing on a timed service for these items. The product list is not exhaustive.

Please Note Orders received after 4:30pm will be processed the next working day.

The Royal Mail postal service is used for most postal orders for products that will fit into a standard A3 Jiffy bag, or maximum size package = 45cm x 35cm x 16cm. If your order weighs more than the maximum 1kg or is larger than the maximum A3 Jiffy Bag or package size 45cm x 35cm x 16cm you will need to upgrade your order to include an economy courier delivery service with 1-4 day delivery or next day courier delivery. Please note there is no tracking available for the Royal Mail postal service.

We use FedEx for the majority of our deliveries, however we also use UKMail and DHL. If you have a preferred courier, please let us know when ordering and we will look to use your preferred choice when possible.

Deliveries to the following postcodes can take longer and also incur higher charges for some products – AB CA DD DG DH DL DT EH EX FK G HU KA KY LA LD LL ML NE PL SA SR SY TD TR TS TQ YO

The prices shown for timed services are for most products but exclude Uninterruptible Power Supplies, Bulk Cables & some other heavy / bulky items. Please contact our Sales team if you require pricing on a timed service for these units. This list is not exhaustive.

Delivery Information (Highlands & Non UK Mainland Destinations)Expand
Floor Standing Cabinet Delivery InformationExpand
Damaged Goods and Short Shipments (for business customers only)Expand
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