Delivery Information

From Jan 1st, 2021 Comms Express will not be shipping internationally, we can ship to your UK mainland-based courier or freight forwarder and can provide the correct information required to assist with onward shipping. This policy is liable to change at any time dependent on the circumstances at the time.

A message regarding all delivery services -

Firstly we would like to thank you for your patience and understanding at this difficult time. We like to put our customers first so thank you for being so understanding during this period.

As you may already be aware the United Kingdom’s logistics networks are under tremendous strain due the extremely high volumes of parcel traffic that they are experiencing. Whilst they are all doing their utmost to maintain a normal service level and most deliveries will arrive on time and without any issues, this is not always possible and all delivery services can be subject to delays. Therefore during this period Next Working Day and all Timed services are NOT GUARANTEED. Our Customer Service team are doing everything they can to keep in touch with our delivery service partners (DPD, DHL and Tuffnels) but it can take some time for our partners to keep us up to date on delivery services during the time, we know some of these issues are taking longer than normal to resolve but rest assured we are doing all we can to support your business in this situation. Please bear with us.

To help our team in this difficult time if you have any delivery queries or simply need to chase your delivery please do not call, please email cesupport@comms-express.com and we will respond as soon as we can.

We have been advised by our main courier partners, DPD, DHL and Tuffnels, that they are still transporting record breaking amounts of packages across the UK. While they are doing a brilliant job coping with the huge increase in parcel traffic, their drivers , depots and customer service teams continue to be under increased pressure to ensure things are being delivered/resolved as promptly as possible. Response times regarding queries continue to be slower than usual. Please accept our apologies in advance for any disruption this may cause.

Timed service are currently NOT guaranteed and are NON REFUNDABLE if timings are not met.

Again, if you have any queries relating to an order, delivery or return please continue to contact our team by email at cesupport@comms-express.com, or use the return form on the website, found here https://www.comms-express.com/system/returns-email/

Thank you for your understanding.

Kind regards

Comms Express

At Comms Express we want to keep our delivery charges as simple as possible. The table below shows our charges to UK mainland destinations. For deliveries to non UK mainland click here.

Terms apply as indicated

Please note – With all the extra deliveries being made during the current period all couriers are experiencing extremely high volumes of traffic and whilst the majority of deliveries arrive on time without any issues, all delivery services are subject to possible delays. During this period next working day and all timed services are NOT GUARANTEED and are NON REFUNDABLE if timings are not met.. During this time if you need a delivery update please email cesupport@comms-express.com, please do not call as we are experiencing very high call volumes. We will respond as soon as possible.

Last orders at 17:30

Last orders for next working day delivery 17:00

* Prices shown in brackets include vat

** ** Next working day deliveries are carried out Monday – Friday. Orders sent with next working day delivery on a Friday will be delivered the following Monday. Next working day deliveries are not guaranteed, at present they can take 1-3 days.

# Indicated services are not available for Uninterruptible Power Supplies, Bulk Cables, Wall Cabinets, Trunking, Basket Tray, PDU’s (Power Distribution Units), Floor Standing Cabinets & some other heavy / bulky items. This product list is not exhaustive. You may incur a surcharge. Our team will contact you if your delivery service needs to be upgraded.

+ The Comms Super Value delivery service is only available on orders under £75.00 ex VAT which meet the following criteria

• Maximum Size: A3 Jiffy bag or package 45cm x 35cm x 16cm.
• Maximum Weight: 1 Kg

If your Comms Super Value order is over size or weight it will need to be upgraded to another delivery service. This could be flagged by the website but if not, our sales team will contact you if necessary.

Please note tracking may not be available for the Comms Super Value delivery service.

~ Timed Services are not available for most Wall Cabinets & all Floor Standing Cabinets. Timed services may be dependent on stock available, stock location and maximum 30kg weight limit. Timed services are not available in all postcode areas, to check if a timed service is available in your postcode please contact our Sales team on 0800 488 0000 or email sales@comms-express.com.

The prices shown for timed services are for most products but exclude Uninterruptible Power Supplies, Bulk Cables, Trunking, Basket Tray, PDU’s (Power Distribution Units) & some other heavy / bulky items (This product list is not exhaustive). Orders for these items may incur a surcharge, if required we will contact you. Timed services are dependent on stock location and most services have a maximum weight limit of 40kg. Please contact our sales team on 0800 488 0000 or email sales@comms-express.com if you require a written quote or confirmation in advance of placing your order.

We use DPD, DHL and Tuffnels for the majority of our deliveries. If you have a preferred courier, please let us know when ordering and we will endeavour to use your preferred choice when possible.

Please Note If your order needs to be delivered on a pallet due to weight or size a surcharge may apply.

Please Note Orders received after 5:00pm will be processed the next working day.

Deliveries to the following postcodes can take longer and also incur higher charges for some products – AB CA DD DG DH DL DT EH EX FK G HU KA KY LA LD LL ML NE PL SA SR SY TD TR TS TQ YO. Please contact our sales team on 0800 488 0000 or email sales@comms-express.com if you require confirmation in advance of placing your order.

Important Notice regarding International Shipping

From Jan 1st, 2021 Comms Express will not be shipping internationally, we can ship to your UK mainland-based courier or freight forwarder and can provide the correct information required to assist with onward shipping. This policy is liable to change next year dependent on the circumstances at the time.

The table below shows our charges to non UK Mainland destinations. The prices shown are for most products but exclude Uninterruptible Power Supplies, Bulk Cables, Wall Cabinets, Trunking, Basket Tray, PDU’s (Power Distribution Units), Floor Standing Cabinets & some other heavy / bulky items. This list is not exhaustive. For delivery charges for these items and any other items to non UK Mainland destinations, please call our sales team free on 0800 488 0000, or email sales@comms-express.com and we will advise the cost for your delivery as quickly as possible, usually within two hours. Some timed delivery services are available to some of the below areas, please call 0800 488 0000 for a quote.

* Prices shown in brackets include vat

▲ This service price is for a maximum of 3 boxes with a maximum collective weight of 40Kg. Orders over 40kg may incur a surcharge. DHL is our main courier to the Isle of Wight; however, we also use DPD. If you have a preference of courier please call our sales team free on 0800 488 0000 or email sales@comms-express.com for DPD pricing. Orders going to the Isle of Wight placed after 2pm may be shipped the next working day.

▣ This service price is for a maximum of 3 boxes with a maximum collective weight of 40Kg. Orders over 40kg may incur a surcharge. We use both DHL and DPD for Scottish Higlands. If you have a preference please call our sales team free on 0800 488 0000 or email sales@comms-express.com. Orders going to the Scottish Highlands placed after 2pm may be shipped the next working day. A small order carriage charge of £6.00 + VAT for the Scottish Highlands is available upon request. The order value must be under £50 and the maximum weight is 1kg. Please call 0800 488 0000 or email sales@comms-express.com

◆ This service price is for a maximum of 2 boxes with a maximum collective weight of 30Kg. Orders over 30kg may incur a surcharge. DHL is our main courier to Scottish Islands; however, we also use DPD. If you have a preference of courier please call our sales team free on 0800 488 0000 or email sales@comms-express.com for DPD pricing. Orders going to the Scottish Islands placed after 2pm may be shipped the next working day.

◉ This service price is for a maximum of 3 boxes with a maximum collective weight of 30Kg. Orders over 30kg may incur a surcharge. DHL is our main courier to NI & ROI; however, we also use DPD. If you have a preference of courier please call our sales team free on 0800 488 0000 or email sales@comms-express.com for DPD pricing. Orders going to NI & ROI placed after 2pm may be shipped the next working day.

▨ This service price is for a maximum of 2 boxes with a maximum weight of up to 40Kg. Orders over 40kg may incur a surcharge. DHL is our main courier to the Channel Islands; however, we also use DPD please call our sales team free on 0800 488 0000 or email sales@comms-express.com for DPD pricing. Orders going to the Channel Islands placed after 2pm may be shipped the next working day.

◩ This service price is for a maximum of 3 boxes with a maximum collective weight of 40Kg. Orders over 40kg may incur a surcharge. DHL is our main courier to the Isle of Wight, however we also use DPD. If you have a preference of courier please call our sales team free on 0800 488 0000 or email sales@comms-express.com for DPD pricing. Orders going to the Isle of Wight placed after 2pm may be shipped the next working day.

Although every effort will be made we cannot guarantree that floor standing cabinets will be delivered next day. If you require next day delivery, please call our sales team for free on 0800 488 0000 or email sales@comms-express.com.

We use specialist couriers to deliver our floor standing cabinets; to help protect our cabinets as far as is possble during transit. Deliveries can take 1 - 3 working days' dependant on the cabinet specification and location. Cabinet deliveries are only made to ground floor or loading bays only on normal deliveries (due to insurance reasons). Please note that we cannot guarantee timed deliveries due to the nature of the product and courier service offered.

A sited/two-man delivery can be arranged beforehand at an extra cost. Please contact us on 0800 488 0000 for more details or to arrange this.

Please also take into account the following when ordered cabinets as these are the key areas that should be checked before delivery to avoid disappointment. Alternatively, please call our Sales Team on 0800 488 0000 or email sales@comms-express.com for further assistance with your order.

All floor standing cabinets are delivered via a pallet courier and are delivered kerbside only.

• Delivery Site Door Sizes more than 800mm to allow large cabinet access (800mm x 800/1000mm Cabinets).
• Cabinet Site location large enough for the Data/Server Cabinet ordered (allow extra 100mm in height for Heavy Duty Castors).
• Cabinets are provided with Transit Castors for siting the cabinet ONLY and are not suitable for use with the cabinet under load.

For further information on puchasing a Server Rack, please read our Buying Guide: Comms Express Server Rack Buying Guide.

Restocking and Re-Delivery charges are high for these items due to the nature of the product and transit codes, so please check your order details carefully. To help avoid a Re-Delvery Charge a onsite contact must be provided for deliveries.

• Silver APC

This service is a kerbside pallet delivery within 7-10 working days of order. A courtesy call will be made in advance of the delivery by APC's courier. This service is available for deliveries anywhere in Europe although extra charges will apply dependent on delivery address or country.

• Gold APC

This is a full sited delivery service. A site survey will be carried out in advance with a quotation to follow. The delivery includes sitting the rack in its final position and removing all packaging. This service can take 2-3 weeks and pricing can only be quoted after site survey has been completed.

The costs for these services will be advised when you have completed the requisite form (in the case of the Silver service) or a survey has been carried out (in the case of the Gold service).

• Sited Deliveries - Price on Application
• Scotland Deliveries Charges (1-3 Days) - £65 - £150 + vat (£78 - £187.50 including VAT) Delivery Charge
• Scottish Islands other islands - Price on Application
• Prism is no longer be shipping to Northern Ireland and EIRE

• Sited Deliveries £80 - £300 + vat (£96 - £375 including VAT)
• Ucoustic Sited Delivery - POA
• Out of Area Deliveries. £35 - £135.00 + vat (£42 - £168.75 including VAT) Delivery Charge

Please allow 1-3 working days for delivery to these postcode areas:
CA DG DH DL DT EH EX FK G HU KA KY LA LD LL ML NE PL SA SR SY TD TR TS TQ YO

• Scotland, Northern Ireland, EIRE and other islands - Price On Application

Please allow 1-6 working days for delivery to these postcode areas:
AB BT DD IV KW PA PH ZE (Includes Highlands & Channel Islands)

As part of our service we ensure that all products are packaged and delivered to the highest standards to minimise any damage being sustained during transit. However, damage can still occur and items can be missed or lost so we ask that you check the following on our deliveries:

• Check for external box damage.
• Check the number of boxed items received matches the delivery info.
• Any goods not inspected should be signed as UNCHECKED where applicable.

All deliveries should be checked within 24 hours and any damage or shortages reported within this time for Comms Express to resolve the issue satisfactorily. Items such as Wall Cabinets should be checked more closely due to the size and weight of the unit.

Any issues should be raised to us immediately (or in an event, within 24 hours of delivery) by contacting the Customer Services Team on 0800 488 0000 or through Email Support. customerservices@comms-express.com.

Excluding where cabinets are signed for as 'Unchecked', by signing for any cabinets, you are accepting the goods are in perfect condition.

Business customers should notify us as soon as possible if you have refused the delivery.