Delivery Information

A Message from our Customer Services team:

Firstly let us thank you for your patience and understanding at this most difficult time. We put our customers first so it makes us happy that our customers are being so understanding at this time.

As you are all aware our logistics networks nationwide are under tremendous strain and are doing their utmost to maintain a normal service level. Where this is not possible the Customer Service team are doing everything we can to support and advise. Thank you for bearing with us. We know some of these issues are taking longer than normal to resolve but rest assured we are doing all we can to support your business in this situation.

To help our team in this difficult time please email cs@comms-express.com rather than call if you absolutely need to chase your delivery.

We have been advised by our couriers that they are currently transporting record breaking amounts of goods around the country. While they are doing a brilliant job of coping with the huge increase in parcel traffic, the drivers , depots and customer service teams will be under increased pressure to ensure things are being delivered/resolved as promptly as possible. Response times regarding queries will inevitably be slower than usual. Please accept our apologies in advance for any disruption this may cause.

As we understand businesses and couriers are in challenging circumstances we have extended our return times from the normal 30 Days to 60 days in every case where it is possible for us to do so, we have also temporarily removed timed delivery services as most couriers are not able to provide these at the moment.

If you have any queries relating to an order, delivery or return please continue to contact our team by email at cs@comms-express.com, or use the return form on the website, found here https://www.comms-express.com/system/returns-email/

Thank you again for your understanding.

Kind regards

Comms Express Customer Services Team

At Comms Express we want to keep our delivery charges as simple as possible. The table below shows our charges to UK mainland destinations. For deliveries to non UK mainland click here.

Terms Apply as indicated

* Prices shown in brackets include vat
# Service not available for Uninterruptible Power Supplies, Bulk Cables, Wall Cabinets, Trunking, Basket Tray, PDU’s (Power Distribution Units), Floor Standing Cabinets & some other heavy / bulky items.
+ Maximum Weight = 1kg Maximum Size = 45cm x 35cm x 16cm.
~ Service not available for most Wall Cabinets & all Floor Standing Cabinets. The prices shown for timed services are for most products but exclude Uninterruptible Power Supplies, Bulk Cables, Trunking, Basket Tray, PDU’s (Power Distribution Units) & some other heavy / bulky items. Please contact our Sales team on 0800 488 0000 or email sales@comms-express.com if you require pricing on a timed service for these items. The product list is not exhaustive.

Please Note Orders received after 4:30pm will be processed the next working day.

The Royal Mail postal service is used for most postal orders for products that will fit into a standard A3 Jiffy bag, or maximum size package = 45cm x 35cm x 16cm. If your order weighs more than the maximum 1kg or is larger than the maximum A3 Jiffy Bag or package size 45cm x 35cm x 16cm you will need to upgrade your order to include an economy courier delivery service with 1-4 day delivery or next day courier delivery. Please note there is no tracking available for the Royal Mail postal service.

We use FedEx for the majority of our deliveries, however we also use UKMail and DHL. If you have a preferred courier, please let us know when ordering and we will look to use your preferred choice when possible.

Deliveries to the following postcodes can take longer and also incur higher charges for some products – AB CA DD DG DH DL DT EH EX FK G HU KA KY LA LD LL ML NE PL SA SR SY TD TR TS TQ YO

The prices shown for timed services are for most products but exclude Uninterruptible Power Supplies, Bulk Cables & some other heavy / bulky items. Please contact our Sales team if you require pricing on a timed service for these units. This list is not exhaustive.

The table below shows our charges to non UK Mainland destinations. The prices shown are for most products but exclude Uninterruptible Power Supplies, Bulk Cables, Wall Cabinets, Trunking, Basket Tray, PDU’s (Power Distribution Units), Floor Standing Cabinets & some other heavy / bulky items. This list is not exhaustive. For delivery charges for all of these items to non UK Mainland destinations, please call our sales team free on 0800 488 0000, or email sales@comms-express.com and we will advise the cost for your delivery as quickly as possible, usually within two hours.

* Prices shown in brackets include vat

⚙ This price is for a maximum of 2 boxes with a maximum weight of up to 60Kg. UKMail is our sole courier to the Channel Islands. Orders going to the Channel Islands placed after 2pm will be shipped the next working day.

Deliveries to the following postcodes can take longer and also incur higher charges for some products – BT HS IM KW PO ZE

Outside of the destinations listed above, we can deliver to the following countries:

• All EU Member States
• All EEA Member States
• USA and some South American countries
• Some Middle East countries
• Some North and South African countries

Please call our sales team on 0800 488 0000 or email sales@comms-express.com to ensure we can deliver to your intended delivery address and place your order if possible, we may have to come back to you with prices, usually within two hours.

Delivery services to all of these areas are not available for all the products we supply and have varying delivery costs that can be advised by our sales team. International delivery services will be provided strictly on a DDU (Delivery Duty Unpaid) basis. Please note we are a UK (GB) based company and are only able to accept payments in GBP (£) and payments must be made in full in advance for International shipments.

Although every effort will be made we cannot guarantree that floor standing cabinets will be delivered next day. If you require next day delivery, please call our sales team for free on 0800 488 0000 or email sales@comms-express.com.

We use specialist couriers to deliver our floor standing cabinets; to help protect our cabinets as far as is possble during transit. Deliveries can take 1 - 3 working days' dependant on the cabinet specification and location. Cabinet deliveries are only made to ground floor or loading bays only on normal deliveries (due to insurance reasons). Please note that we cannot guarantee timed deliveries due to the nature of the product and courier service offered.

A sited/two-man delivery can be arranged beforehand at an extra cost. Please contact us on 0800 488 0000 for more details or to arrange this.

Please also take into account the following when ordered cabinets as these are the key areas that should be checked before delivery to avoid disappointment. Alternatively, please call our Sales Team on 0800 488 0000 or email sales@comms-express.com for further assistance with your order.

• Delivery Site Door Sizes more than 800mm to allow large cabinet access (800mm x 800/1000mm Cabinets).
• Cabinet Site location large enough for the Data/Server Cabinet ordered (allow extra 100mm in height for Heavy Duty Castors).
• Cabinets are provided with Transit Castors for siting the cabinet ONLY and are not suitable for use with the cabinet under load.

For further information on puchasing a Server Rack, please read our Buying Guide: Comms Express Server Rack Buying Guide.

Restocking and Re-Delivery charges are high for these items due to the nature of the product and transit codes, so please check your order details carefully.

• Silver APC

This service is a kerbside pallet delivery within 7-10 working days of order. A courtesy call will be made in advance of the delivery by APC's courier. This service is available for deliveries anywhere in Europe although extra charges will apply dependent on delivery address or country.

• Gold APC

This is a full sited delivery service. A site survey will be carried out in advance with a quotation to follow. The delivery includes sitting the rack in its final position and removing all packaging. This service can take 2-3 weeks and pricing can only be quoted after site survey has been completed.

The costs for these services will be advised when you have completed the requisite form (in the case of the Silver service) or a survey has been carried out (in the case of the Gold service).

• Sited Deliveries - Price on Application
• Scotland Deliveries Charges (1-3 Days) - £65 - £150 + vat (£78 - £187.50 including VAT) Delivery Charge
• Scottish Islands, Northern Ireland, EIRE and other islands - Price on Application

• Sited Deliveries £80 - £300 + vat (£96 - £375 including VAT)
• Ucoustic Sited Delivery - POA
• Out of Area Deliveries. £35 - £135.00 + vat (£42 - £168.75 including VAT) Delivery Charge

Please allow 1-3 working days for delivery to these postcode areas:
CA DG DH DL DT EH EX FK G HU KA KY LA LD LL ML NE PL SA SR SY TD TR TS TQ YO

• Scotland, Northern Ireland, EIRE and other islands - Price On Application

Please allow 1-6 working days for delivery to these postcode areas:
AB BT DD IV KW PA PH ZE (Includes Highlands & Channel Islands)

As part of our service we ensure that all products are packaged and delivered to the highest standards to minimise any damage being sustained during transit. However, damage can still occur and items can be missed or lost so we ask that you check the following on our deliveries:

• Check for external box damage.
• Check the number of boxed items received matches the delivery info.
• Any goods not inspected should be signed as UNCHECKED where applicable.

All deliveries should be checked within 24 hours and any damage or shortages reported within this time for Comms Express to resolve the issue satisfactorily. Items such as Wall Cabinets should be checked more closely due to the size and weight of the unit.

Any issues should be raised to us immediately (or in an event, within 24 hours of delivery) by contacting the Customer Services Team on 0800 488 0000 or through Email Support. customerservices@comms-express.com.

Excluding where cabinets are signed for as 'Unchecked', by signing for any cabinets, you are accepting the goods are in perfect condition.

Business customers should notify us as soon as possible if you have refused the delivery.