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Returns Info

A Message from our Customer Services team:

Firstly let us thank you for your patience and understanding at this most difficult time. We put our customers first so it makes us happy that our customers are being so understanding at this time.

As you are all aware our logistics networks nationwide are under tremendous strain and are doing their utmost to maintain a normal service level. Where this is not possible the Customer Service team are doing everything we can to support and advise. Thank you for bearing with us. We know some of these issues are taking longer than normal to resolve but rest assured we are doing all we can to support your business in this situation. To help our team in this difficult time please email cs@comms-express.com rather than call if you absolutely need to chase your delivery.

If you have any queries relating to an order, delivery or return please continue to contact our team by email at cs@comms-express.com, or use the return form on the website, found here https://www.comms-express.com/system/returns-email/

Thank you again for your understanding.

Kind regards

Comms Express Customer Services Team

Standard Return Information

For information on returning goods purchased from Comms Express, please refer to our terms and conditions:

As part of our service we ensure that all goods are packaged and delivered to the highest standards to minimise any damage being sustained during transit.

Data/Server Cabinet Returns

As these Cabinets are built to order every effort should be made to ensure the cabinet you are ordering will suit your application and will fit into the intended location, if unsure please refer to our delivery guide via the link below or call our dedicated sales team on 0800 488 0000 for more information.

Delivery Guide

Returning the cabinets to us or directly to the manufacturer will remain your responsibility and we are not liable for any damage caused either by yourselves or your shipping company. Please note that any cabinets that are made to your specification may not be returned to us unless they are damaged in transit.

Faulty Items

Set out below is the contact information of various manufacturers who may offer warranty support in respect of any goods purchased.

Manufacturer Telephone Website
APC0800 2799254www.apc.com/site/support/index.cfm
Netgear0844 875 4000www.netgear.com/support/
Netgear Prosafe0843 453 8000www.netgear.com/support/
Mgt Switches/Firewalls0871 873 0909www.dlink.com/uk/en/support/
Home Broadband and Wireless & all other products0871 873 3000www.dlink.com/uk/en/support
Cisco0800 404 7778www.cisco.com/c/en/us/support/index.html
Eaton08700 545 333rma.powerware.com/en/claimform_stage1.asp
HP0845 161 0030support.hp.com/gb-en/contact-hp
TP Link0845 1470017Rma.uk@tp-link.com
Buffalo0845 3511005www.buffalo-technology.com
Tripplite01635 887 396www.tripplite.com/support/rma-request
Vertiv0800 1155 4499Telephone Support Only

If you experience any problems in resolving the issue or need further info to support your case please contact us where we are more than happy to help support you where possible.

Contact Us:

Tel: 0800 488 0000 Option 3

Email: cs@comms-express.com

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