Returns Info
A Message from our Customer Services team:
Firstly let us thank you for your patience and understanding at this most difficult time. We put our customers first so it makes us happy that our customers are being so understanding at this time.
As you are all aware our logistics networks nationwide are under tremendous strain and are doing their utmost to maintain a normal service level. Where this is not possible the Customer Service team are doing everything we can to support and advise. Thank you for bearing with us. We know some of these issues are taking longer than normal to resolve but rest assured we are doing all we can to support your business in this situation. To help our team in this difficult time please email cs@comms-express.com rather than call if you absolutely need to chase your delivery.
As we understand businesses and couriers are in challenging circumstances we have extended our return times from the normal 30 Days to 60 days in every case where it is possible for us to do so.
If you have any queries relating to an order, delivery or return please continue to contact our team by email at cs@comms-express.com, or use the return form on the website, found here https://www.comms-express.com/system/returns-email/
Thank you again for your understanding.
Kind regards
Comms Express Customer Services Team
Standard Return Information
For information on returning goods purchased from Comms Express, please refer to our terms and conditions:
- for business customers click here;
- for non-business customers click here
As part of our service we ensure that all goods are packaged and delivered to the highest standards to minimise any damage being sustained during transit.
Data/Server Cabinet Returns
As these Cabinets are built to order every effort should be made to ensure the cabinet you are ordering will suit your application and will fit into the intended location, if unsure please refer to our delivery guide via the link below or call our dedicated sales team on 0800 488 0000 for more information.
Returning the cabinets to us or directly to the manufacturer will remain your responsibility and we are not liable for any damage caused either by yourselves or your shipping company. Please note that any cabinets that are made to your specification may not be returned to us unless they are damaged in transit.
Faulty Items
Set out below is the contact information of various manufacturers who may offer warranty support in respect of any goods purchased.
| Manufacturer | Telephone | Website |
| APC | 0800 2799254 | www.apc.com/site/support/index.cfm |
| Netgear | 0844 875 4000 | www.netgear.com/support/ |
| Netgear Prosafe | 0843 453 8000 | www.netgear.com/support/ |
| D-Link | www.dlink.co.uk | |
| Mgt Switches/Firewalls | 0871 873 0909 | www.dlink.com/uk/en/support/ |
| Home Broadband and Wireless & all other products | 0871 873 3000 | www.dlink.com/uk/en/support |
| Cisco | 0800 404 7778 | www.cisco.com/c/en/us/support/index.html |
| Eaton | 08700 545 333 | rma.powerware.com/en/claimform_stage1.asp |
| HP | 0845 161 0030 | support.hp.com/gb-en/contact-hp |
| TP Link | 0845 1470017 | Rma.uk@tp-link.com |
| Buffalo | 0845 3511005 | www.buffalo-technology.com |
| Tripplite | 01635 887 396 | www.tripplite.com/support/rma-request |
| Vertiv | 0800 1155 4499 | Telephone Support Only |
If you experience any problems in resolving the issue or need further info to support your case please contact us where we are more than happy to help support you where possible.
Contact Us:
Tel: 0800 488 0000 Option 3
Email: cs@comms-express.com
