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Returns Info

Standard Return Information

Goods ordered may be returned within 30 days from the date of delivery for a full product refund including VAT, providing the following conditions are fulfilled:

  • Return Goods must be received in as new or same condition as sent with all software and product seals intact.
  • Goods must be returned complete including all packaging, cables, manuals, etc for that product.
  • The packaging of the goods must be unmarked and undamaged.

Carriage costs for the original despatch and returning the goods are your responsibility unless it is deemed otherwise, the goods will remain your responsibility during transit and until signed for by us.

If the goods fail to meet the above conditions then we may refuse to accept the goods for return or provide alternative return terms.

The above returns policy does not apply to cabinets or any goods made to your specification, which cannot be returned unless they were damaged on delivery.

Please note that certain products that are purchased specifically to fulfill your order may incur further return costs.

Please note that a restocking fee of between 20% and 30% will apply to all Business Customer Returns.

Returns Form

Contact Us

Tel: 0800 488 0000 Option 2

Data/Server Cabinet Returns

As these Cabinets are built to order every effort should be made to ensure the cabinet you are ordering will suit your application and will fit into the intended location, if unsure please refer to our delivery guide via the link below or call our dedicated sales team on 0800 488 0000 for more information.

Delivery Guide

Returning the cabinets to us or directly to the manufacturer will remain your responsibility and we are not liable for any damage caused either by yourselves or your shipping company. Please note that any cabinets that are made to your specification may not be returned to us unless they are damaged in transit.

Damaged Goods

As part of our service we ensure that all products are packaged and delivered to the highest standards to minimise any damage being sustained during transit.

If you happen to receive damaged goods please report this ASAP and within 48 hours to enable us to resolve the issue satisfactorily.

Please note this does not apply to cabinets. Once a cabinet has been signed for we are unable to accept responsibility for any damage. We strongly advise that all cabinets are unpacked and checked before signing for them.

Personal Customer Returns and Distance Selling Regulations 2000

The Distance Selling Regulations stipulate that you have 7 working days from the day after delivery to cancel your contract with us, however this excludes:

  • Computer software if they are unsealed by the consumer, unless faulty
  • Goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned

If you want to cancel the contract you should give us notice in writing within seven days from the day after delivery to you. You can provide us with such notice by contacting us through Email Support.

When you cancel the contract please return all goods with their original packing within a reasonable period of time, this is normally 14 days. The cost of returning the goods must be met by you. You must ensure that the returned goods are adequately packaged and take reasonable care of the goods whilst they are in your possession. We are entitled to pursue a claim against you if you fail to take reasonable care of returned goods. If you do not return the goods to us we are entitled to charge you for the cost of their recovery.

Your statutory rights are not affected by any of the terms above.

Faulty Items

If you purchased the item over 28 days ago from one of the companies listed below you will need to contact them directly regarding this fault. The Warranty support is held directly with the Manufacturer after this time.

Manufacturer Telephone Website
Netgear0844 875
Netgear Prosafe0843 453
Mgt Switches/Firewalls0871 873 0909Telephone Support Only
Home Broadband and Wireless & all other products0871 873 3000Telephone Support Only
Cisco0800 917 5473Telephone Support Only
Eaton08700 545
HP0845 161 0030Telephone Support Only
TP Link0845
Tripplite01635 887 396Telephone Support Only
Emerson0800 1155 4499Telephone Support Only

If you experience any problems in resolving the issue or need further info to support your case please contact us where we are more than happy to help support you where possible.

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