1 year of Gold Support coverage for the DSX-OFP-Q-ADD which includes 2-DSX Copper modules, 1-Quad OTDR module and Versiv Remote
Fluke Networks 1 year Gold Support for DSX-5000QOI - 1 year of Gold Support coverage for DSX-5000QOi which includes Versiv Mainframe, Smart Remote, OLTS Quad, OTDR Quad and Fiber Inspection
1 year of Gold Support coverage for the DSX-CFP-Q-ADD-R which includes 2-DSX Copper modules, Quad OLTS modules and Versiv Remote
3 year of Gold Support coverage for DSX-5000Mi which includes Versiv Mainframe, Smart Remote, OLTS Multimode and Fiber Inspection
Gold Support allows you to make the most of your purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
Benefits Standard Warranty Gold Support Live technical support with exclusive phone number • FREE Annual Calibration and Factory Refresh • FREE Repair with “first on bench” turnaround service • Loaner Equipment Service*
*Available in certain geographies only • FREE Accessory Replacements**
**Applies to accessories in the original product purchase • Member Only Promotions • Access to Technical Support Team Web and Email Web, Email and Phone Response Time from Technical Support < 24 Hours < 2 Hours Customer Support – Phone and Email 7am-5pm (PST) 24 x 7 x 365 Primary Case Handling Customer Service Technical Support Online training videos, Knowledge Base access, White papers and Best Practice guides • • Software and Firmware upgrades • •
Annual Calibration and Factory Refresh - ISO 9001 standards compliance requires the unit be calibrated per manufacturer’s recommendations, which is annually for the DSX-5000. Keeping your DSX-5000 CableAnalyzer and Fiber bundles calibrated is critical to ensure accuracy when testing copper and fiber networks. Our calibration processes are ISO-9001 controlled and designed to certify that your DSX-5000 CableAnalyzer and Fiber bundles meet all published specifications.
To receive a loaner unit during calibration (available in most regions), we recommend you schedule your appointment 6 weeks in advance of your required calibration date. If a loaner is not required or calibration cannot be scheduled in advance, Gold customers may opt to instead receive a shipping waybill and calibrations will receive priority turnaround. Typical turnaround time for a calibration is 5 working days.
Your DSX-5000 and Fiber bundles will be precisely calibrated to factory specifications (calibration certificate provided - calibration traceable with data available for extra charge), repaired as necessary with genuine OEM repair parts, upgraded with all of the latest software and firmware then cleaned and performance verified. In addition, all accessories that came with your DSX-5000 CableAnalyzer and Fiber bundles will be tested and replaced if faulty or defective.
Repairs and loaner equipment - If your DSX-5000 CableAnalyzer and Fiber bundles should fail, we'll deliver a loaner unit via next business day delivery to keep you up and running. We'll repair your DSX-5000 and Fiber bundles and replace defective accessories that came with your unit at no charge, with "first on bench" priority, and return it to you - all shipping paid by Fluke Networks.
Accessory Replacement - Some accessories are essential to testing and certifying cable. If any accessory that comes with your DSX-5000 CableAnalyzer or Fiber bundles are qualified as defective or faulty by our technical assistance center, it will be replaced free of charge. Universal Permanent Link Adapters and Modules are limited to replacement of one set per year, provided they have met the aforementioned criteria.
Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes priority access to our world-class Technical Assistance Center (TAC). Our centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night, to answer complex troubleshooting questions, including GOLD only services such as: Test set-up and instrument configuration, Fiber testing and reference setting, Test results interpretation, including trace results analysis. Let us help you get the most out of your DSX-5000 CableAnalyzer and Fiber bundles and understand the results you are seeing.
Member Only promotions - Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
3 years of Gold Support coverage for DSX-5000Qi which includes Versiv Mainframe, Smart Remote, OLTS Quad and Fiber Inspection
3 year of Gold Support coverage for DSX-5000QOi which includes Versiv Mainframe, Smart Remote, OLTS Quad, OTDR Quad and Fiber Inspection