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Overview
Gold Support for your DSX CableAnalyzer™ allows you to make the most of your DSX CableAnalyzer purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
*Available in certain geographies currently
**Applies to accessories in the original product purchase
Benefits
Standard Warranty
Gold Support
Live technical support with exclusive phone number
No
Yes
FREE Annual Calibration and Factory Refresh
No
Yes
FREE Repair with “first on bench” turnaround service
No
Yes
Loaner Equipment Service*
No
Yes
FREE Accessory Replacements**
No
Yes
Member Only Promotions
No
Yes
Access to Technical Support Team
Web and Email
Web, Email and Phone
Response Time from Technical Support
Less than 24 Hours
Less than 2 Hours
Customer Support - Phone and Email
7am-5pm (PST)
24 x 7 x 365
Primary Case Handling
Customer Service
Technical Support
Online training videos, Knowledge Base access, White papers and Best Practice guides
No
Yes
Software and Firmware upgrades
No
Yes
Gold Support: |
.jpg)
Overview
Gold Support for your DSX CableAnalyzer™ allows you to make the most of your DSX CableAnalyzer purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
*Available in certain geographies currently
**Applies to accessories in the original product purchase
Benefits
Standard Warranty
Gold Support
Live technical support with exclusive phone number
?
????
FREE Annual Calibration and Factory Refresh
?
????
FREE Repair with “first on bench” turnaround service
?
????
Loaner Equipment Service*
?
????
FREE Accessory Replacements**
?
????
Member Only Promotions
?
????
Access to Technical Support Team
Web and Email
Web, Email and Phone
Response Time from Technical Support
Less than 24 Hours
Less than 2 Hours
Customer Support – Phone and Email
7am-5pm (PST)
24 x 7 x 365
Primary Case Handling
Customer Service
Technical Support
Online training videos, Knowledge Base access, White papers and Best Practice guides
????
????
Software and Firmware upgrades
????
????
Gold Support: |
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Fluke Networks 1 year Gold Support for DSX-5000QOI - 1 year of Gold Support coverage for DSX-5000QOi which includes Versiv Mainframe, Smart Remote, OLTS Quad, OTDR Quad and Fiber Inspection
.jpg)
Overview
Gold Support for your DSX CableAnalyzer™ allows you to make the most of your DSX CableAnalyzer purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
*Available in certain geographies currently
**Applies to accessories in the original product purchase
Benefits
Standard Warranty
Gold Support
Live technical support with exclusive phone number
?
????
FREE Annual Calibration and Factory Refresh
?
????
FREE Repair with “first on bench” turnaround service
?
????
Loaner Equipment Service*
?
????
FREE Accessory Replacements**
?
????
Member Only Promotions
?
????
Access to Technical Support Team
Web and Email
Web, Email and Phone
Response Time from Technical Support
Less than 24 Hours
Less than 2 Hours
Customer Support – Phone and Email
7am-5pm (PST)
24 x 7 x 365
Primary Case Handling
Customer Service
Technical Support
Online training videos, Knowledge Base access, White papers and Best Practice guides
????
????
Software and Firmware upgrades
????
????
Gold Support: |



