WatchGuard Firebox (Medium) Support Renewals & Upgrades

This SKU can be used to renew a Firebox Cloud Medium Standard Support subscription and enjoy continued access to 24x7 technical support, hardware warranty, and software updates.

Features:

24 x 7 access to WatchGuard's in-house team of highly trained technical experts
Advance hardware replacement to ensure that a replacement appliance is shipped immediately if a fault is identified
Access to all software updates
24 X 7 Technical Support

No matter which WatchGuard network security appliance you buy, your support needs will be covered 24 x 7 by our in-house team of highly trained technical experts.

Hardware Warranty

WatchGuard’s hardware warranty includes advance hardware replacement to ensure that a replacement appliance is shipped immediately if a fault is identified.

Software Updates

WatchGuard continually enhances the capabilities of its operating system software and services. Your Support license gives you access to all new releases at no cost.



  Standard Gold Technical Support 24x7 Support Number of support cases per annual subscription Unlimited Unlimited Targeted Response Time Live Call – Critical
4 Hours – High
8 Hours - Medium
24 Hours - Low Live Call – Critical
1 Hour – High
4 Hours - Medium Web-Based Support Phone-Based Support Software Support Software Updates and Patches New Feature Releases Broadcast Updates and Alerts Hardware Warranty Advance Hardware Replacement Technical Training & Certification Product Documentation and Guides Technical Training Materials Moderated Customer Forum Support Renewals Multi-Year Renewals Five (5) Year Maximum Length

This SKU can be used to renew a current Firebox Cloud Medium Gold Support subscription, or to add a Gold Support subscription to an existing Firebox Cloud Medium appliance.

Features:

24 x 7 access to WatchGuard's in-house team of highly trained technical experts
Advance hardware replacement to ensure that a replacement appliance is shipped immediately if a fault is identified
Access to all software updates
24 X 7 Technical Support

No matter which WatchGuard network security appliance you buy, your support needs will be covered 24 x 7 by our in-house team of highly trained technical experts.

Hardware Warranty

WatchGuard’s hardware warranty includes advance hardware replacement to ensure that a replacement appliance is shipped immediately if a fault is identified.

Software Updates

WatchGuard continually enhances the capabilities of its operating system software and services. Your Support license gives you access to all new releases at no cost.



  Standard Gold Technical Support 24x7 Support Number of support cases per annual subscription Unlimited Unlimited Targeted Response Time Live Call – Critical
4 Hours – High
8 Hours - Medium
24 Hours - Low Live Call – Critical
1 Hour – High
4 Hours - Medium Web-Based Support Phone-Based Support Software Support Software Updates and Patches New Feature Releases Broadcast Updates and Alerts Hardware Warranty Advance Hardware Replacement Technical Training & Certification Product Documentation and Guides Technical Training Materials Moderated Customer Forum Support Renewals Multi-Year Renewals Five (5) Year Maximum Length

This SKU can be used to renew a current Firebox Cloud  Medium Security Suite subscription, or to add the Basic Security Suite to an existing Firebox Cloud Medium

The Basic Security Suite turns your Firebox Cloud Medium into a comprehensive unified threat management solution. The suite includes powerful UTM security subscriptions that boost defenses in critical attack areas for maximum network protection. An exceptional value, each suite includes subscriptions to Application Control, spamBlocker, Reputation Enabled Defense, WebBlocker, Gateway AntiVirus, and Intrusion Prevention Service, plus 24x7 support.

Intrusion Prevention Reputation-Based Threat Prevention Intrusion Prevention Service uses continually updated signatures to scan traffic on all major protocols, providing real-time protection against network threats, including spyware, SQL injections, cross-site scripting, and buffer overflows. A powerful, Cloud-based web reputation service that aggregates data from multiple feeds to provide real-time protection from malicious sites and botnets, while dramatically improving web processing overhead. URL Filtering Spam Prevention In addition to automatically blocking known malicious sites, WatchGuard WebBlocker delivers granular content and URL filtering tools to block inappropriate content, conserve network bandwidth, and increase employee productivity. Real-time, continuous, and highly reliable protection from spam and phishing attempts. WatchGuard spamBlocker is so fast and effective, it can review up to 4 billion messages per day, while providing effective protection regardless of the language, format, or content of the message. Gateway AntiVirus Application Control Leverage our continuously updated signatures to identify and block known spyware, viruses, trojans, worms, rogueware and blended threats – including new variants of known viruses. At the same time, heuristic analysis tracks down suspicious data constructions and actions to make sure unknown viruses don’t slip by. Allow, block, or restrict access to applications based on a user’s department, job function, and time of day. It’s never been easier to decide who, what, when, where, why and how applications are used on your network. Network Discovery A subscription-based service for Firebox appliances that generates a visual map of all nodes on your network, making it easy to see where you may be at risk. It helps ensure only authorized devices are connected while detecting all open ports and protocols.

This SKU can be used to renew a current Firebox Cloud Medium Total Security Suite subscription, or to add the Total Security Suite to an existing Firebox Cloud Medium. The Total Security Suite turns your Firebox Cloud Medium into a comprehensive unified threat management solution. The suite includes powerful UTM security subscriptions that boost defenses in critical attack areas for maximum network protection. An exceptional value, each suite includes subscriptions to IntelligentAV, Threat Detection and Response, APT Blocker, Data Loss Prevention, Application Control, spamBlocker, Reputation Enabled Defense, WebBlocker, Gateway AntiVirus, and Intrusion Prevention Service, plus Gold level support, and Dimension Command

Basic Security Services

The Basic Security Suite includes all the traditional network security services typical to a UTM appliance: Intrusion Prevention Service, Gateway AntiVirus, URL filtering, application control, spam blocking and reputation lookup. It also includes our centralized management and network visibility capabilities, as well as, our standard 24x7 support.

Intrusion Prevention Reputation-Based Threat Prevention Intrusion Prevention Service uses continually updated signatures to scan traffic on all major protocols, providing real-time protection against network threats, including spyware, SQL injections, cross-site scripting, and buffer overflows. A powerful, Cloud-based web reputation service that aggregates data from multiple feeds to provide real-time protection from malicious sites and botnets, while dramatically improving web processing overhead. URL Filtering Spam Prevention In addition to automatically blocking known malicious sites, WatchGuard WebBlocker delivers granular content and URL filtering tools to block inappropriate content, conserve network bandwidth, and increase employee productivity. Real-time, continuous, and highly reliable protection from spam and phishing attempts. WatchGuard spamBlocker is so fast and effective, it can review up to 4 billion messages per day, while providing effective protection regardless of the language, format, or content of the message. Gateway AntiVirus Application Control Leverage our continuously updated signatures to identify and block known spyware, viruses, trojans, worms, rogueware and blended threats – including new variants of known viruses. At the same time, heuristic analysis tracks down suspicious data constructions and actions to make sure unknown viruses don’t slip by. Allow, block, or restrict access to applications based on a user’s department, job function, and time of day. It’s never been easier to decide who, what, when, where, why and how applications are used on your network. Network Discovery A subscription-based service for Firebox appliances that generates a visual map of all nodes on your network, making it easy to see where you may be at risk. It helps ensure only authorized devices are connected while detecting all open ports and protocols.

Advanced Security Services – Only in the Total Security Suite

The Total Security Suite includes all services offered with the Basic Security Suite plus artificial intelligence enhanced advanced malware protection, DNS level protection, next-generation cloud sandboxing, data loss protection, enhanced network visibility capabilities, cloud-hosted threat correlation and scoring, and the ability to take action against threats right from Dimension, our network visibility platform. It also includes upgraded Gold level 24x7 support.



APT Blocker Data Loss Prevention APT Blocker uses an award-winning next-generation sandbox to detect and stop the most sophisticated attacks including ransomware, zero day threats, and other advanced malware designed to evade traditional network security defenses. Prevent data breaches and enforce compliance by scanning text and files to detect sensitive information attempting to exit your network, whether it is transferred via email, web, or FTP. Threat Detection and Response IntelligentAV Security data collected from the Firebox and WatchGuard Host Sensor is correlated by enterprise-grade threat intelligence to detect, prioritize and enable immediate action against malware attacks. IntelligentAV is a signature-less anti-malware solution that relies on artificial intelligence to automate malware discovery. Leveraging deep statistical analysis, it can classify current and future malware in mere seconds. Access Portal DNSWatch Access Portal provides a central location for access to Cloud-hosted applications, and secure, clientless access to internal resources with RDP and SSH. Reduce malware infections by detecting and blocking malicious DNS requests, redirecting users to a safe page with information to reinforce security best practices.