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Unit Price: | £ |
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Features:
24 X 7 Technical Support
No matter which WatchGuard network security appliance you buy, your support needs will be covered 24 x 7 by our in-house team of highly trained technical experts.
Hardware Warranty
WatchGuard’s hardware warranty includes advance hardware replacement to ensure that a replacement appliance is shipped immediately if a fault is identified.
Software Updates
WatchGuard continually enhances the capabilities of its operating system software and services. Your Support license gives you access to all new releases at no cost.Standard | Gold | |
Technical Support | ||
24x7 Support | ![]() |
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Number of support cases per annual subscription | Unlimited | Unlimited |
Targeted Response Time | Live Call – Critical 4 Hours – High 8 Hours - Medium 24 Hours - Low |
Live Call – Critical 1 Hour – High 4 Hours - Medium |
Web-Based Support | ![]() |
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Phone-Based Support | ![]() |
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Software Support | ||
Software Updates and Patches | ![]() |
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New Feature Releases | ![]() |
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Broadcast Updates and Alerts | ![]() |
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Hardware Warranty | ||
Advance Hardware Replacement | ![]() |
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Technical Training & Certification | ||
Product Documentation and Guides | ![]() |
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Technical Training Materials | ![]() |
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Moderated Customer Forum | ![]() |
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Support Renewals | ||
Multi-Year Renewals | ![]() |
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Five (5) Year Maximum Length | ![]() |
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