WatchGuard Standard Support Renewal for Firebox Cloud Medium

This SKU can be used to renew a Firebox Cloud Medium Standard Support subscription and enjoy continued access to 24x7 technical support, hardware warranty, and software updates.

Features:

• 24 x 7 access to WatchGuard's in-house team of highly trained technical experts
• Advance hardware replacement to ensure that a replacement appliance is shipped immediately if a fault is identified
• Access to all software updates

24 X 7 Technical Support

No matter which WatchGuard network security appliance you buy, your support needs will be covered 24 x 7 by our in-house team of highly trained technical experts.

Hardware Warranty

WatchGuard’s hardware warranty includes advance hardware replacement to ensure that a replacement appliance is shipped immediately if a fault is identified.

Software Updates

WatchGuard continually enhances the capabilities of its operating system software and services. Your Support license gives you access to all new releases at no cost.

	Standard	Gold
Technical Support
24x7 Support
Number of support cases per annual subscription	Unlimited	Unlimited
Targeted Response Time	Live Call – Critical 4 Hours – High 8 Hours - Medium 24 Hours - Low	Live Call – Critical 1 Hour – High 4 Hours - Medium
Web-Based Support
Phone-Based Support
Software Support
Software Updates and Patches
New Feature Releases
Broadcast Updates and Alerts
Hardware Warranty
Advance Hardware Replacement
Technical Training & Certification
Product Documentation and Guides
Technical Training Materials
Moderated Customer Forum
Support Renewals
Multi-Year Renewals
Five (5) Year Maximum Length