NetAlly's comprehensive support and maintenance program called AllyCare offers expanded coverage for our products.
3-year AllyCare provides a 10% discount off current AllyCare pricing along with 3-year price protection. On average, customers can save up to 19% over 3-years by taking advantage of the 3-year AllyCare option
These programs are designed to make sure your products are always up to date and provide you with a premium level of support to minimize business downtime and ensure the highest return on your investment.
Hardware repair or replacement services included, should the unit malfunction
Major software version upgrades, minor updates, and firmware updates
Priority response to technical support calls
Members-only promotions and programs
Access to online training modules, searchable knowledge base, online case submission, and much more
Benefits of AllyCare Support
Software Upgrades
Make sure your products are always up-to-date with the latest software. My AirMagnet or Link-Live portal will provide you access to the latest product enhancements, improving efficiency and troubleshooting.
Software upgrades may be released multiple times throughout the year, and these free upgrades are only available to active AllyCare product support program members.
Priority Technical Support*
Support program members are given priority access to our world-class technical assistance center (TAC).
Our highly-trained technical experts are stationed around the globe, ready to answer your complex troubleshooting questions.**
Free Repair Service
If your unit needs repair, you are fully covered under AllyCare support.
There is no need to go searching for a repair facility to try and fix your product if it is covered under AllyCare support. Plus, shipping costs are included.***
Training Programs
As a support program member, you have access to our growing library of specialized online training materials including web-based product training for many AirMagnet products and virtual training for AirCheck, LinkRunner and OneTouch products.
Members Only Promotions and Programs
As an AllyCare support program member you will have exclusive access to special promotional programs, including product discounts and other valuable offerings.
*Your savings depends on the support program features you take advantage of.
**Refer to Terms and Conditions for TAC staffed hours T&C
***AllyCare may not be available in all countries, see Terms and Conditions for details T&C
Benefits of Membership
Benefits
AllyCare
Non-Member
Software and Firmware Upgrades
•
Priority Access to Technical Support Team
•
FREE Repair with Priority Service
•
FREE Accessory Replacements
Applies to defective accessories in the original product purchase
•
Member Only Promotions
•
Access to Live Technical Support Team
Web, Email & Phone
Web & Email
Knowledge Base Access
•
•
Online Training Videos
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