The Ekahau Sidekick 2 Extended Protection Plan adds an additional layer of coverage beyond the initial 12-month manufacturer period. Designed for users who rely on consistent device performance, it extends protection for a further 24 months and helps safeguard against manufacturing-related issues during everyday professional use.
Key Features of Ekahau Sidekick 2 Extended Protection Plan
Extends coverage period by an additional 24 months after the initial 12-month manufacturer coverage
Applies to all Ekahau Sidekick 2 units still within their initial coverage period
Addresses defects in materials and workmanship during the extended coverage window
Resolution options may include repair, replacement, or reimbursement at manufacturer discretion
Supports long-term operational continuity for professional Wi-Fi site survey work
Extended Coverage Overview
This plan extends the functional lifecycle protection of the device beyond the standard warranty window, helping maintain reliability in professional environments where hardware consistency is critical.
Eligibility and Applicability
Available for Ekahau Sidekick 2 units that are still within their original 12-month manufacturer coverage period. The extension is applied per eligible device and must be arranged through authorised channels.
Coverage Scope
The coverage focuses on manufacturing and material defects that may appear during normal use over the extended period. It is intended to support continued accuracy and reliability of the hardware.
Important Conditions
This plan does not cover damage caused by misuse, accidents, abuse, or improper handling. Full terms and conditions are provided by the manufacturer for reference.
The 1-Year Renewal for Ekahau Site Survey, Pro, and AI Pro (for expired licenses) is designed to bring existing users back to a fully current software state, unlocking the latest updates, performance improvements, and continued access to enhanced workflow capabilities across the Ekahau ecosystem.
Key Features of 1-Year Ekahau Renewal
Reactivates expired license access for Ekahau Site Survey, Pro, and AI Pro editions
Restores access to latest software updates and performance improvements
Ensures continued compatibility with evolving wireless design environments
Improves workflow efficiency with updated planning and validation tools
Supports seamless integration across Ekahau Connect ecosystem tools
1-year coverage period for uninterrupted operational continuity
Optimised Software Continuity
This renewal restores full operational capability for users with previously expired licenses, ensuring access to the latest version enhancements and platform refinements. It helps maintain consistency in project delivery while reducing disruption from outdated toolsets.
Enhanced Planning Performance
With updated modelling and survey capabilities, users benefit from improved accuracy in wireless planning and site validation tasks. The renewed environment supports faster decision-making and more reliable network design outcomes.
Improved Workflow Integration
The renewal enables smoother interaction between Ekahau tools, allowing users to maintain efficient workflows across design, analysis, and reporting stages. This ensures consistent performance across projects of varying complexity.
Extended Operational Validity
A full 12-month renewal period ensures uninterrupted access to updated software functionality, helping teams maintain productivity and avoid interruptions caused by outdated licensing states.
Keep your Ekahau ecosystem running at full capability with the ECS-1YR-EX-R Connect Support renewal. Designed specifically for expired licences, this 1-year service restores access to essential tools, updates, and support, ensuring your wireless network workflows remain efficient, accurate, and up to date.
Key Features of Ekahau Connect Support Renewal
1-year renewal for expired Ekahau Connect licences
Restores access to the full suite of Connect applications
Includes configuration service for improved operational efficiency
Supports integration with ESS-PRO-SW2 and ESK-2 for complete functionality
Ensures continued productivity with up-to-date tools and features
Renewal for Expired Licences
This service is tailored for licences that have lapsed, providing a straightforward way to bring systems back online. It helps maintain continuity without the need for full reimplementation.
Complete Toolset Compatibility
When paired with ESS-PRO-SW2 and the Sidekick (ESK-2), the renewal ensures full access to Ekahau’s capabilities. The Sidekick hardware is essential for unlocking advanced features and accurate performance insights.
Integrated Configuration Support
The included configuration service helps streamline setup and optimisation, reducing downtime and ensuring systems operate as intended from the outset.
Consistent Productivity
With access restored and tools kept current, teams can continue working without disruption. The service supports efficient workflows and reliable results across wireless network projects.
Defined 12-Month Coverage
The 1-year duration provides a clear service window, allowing organisations to plan usage, updates, and renewals with confidence while maintaining ongoing operational stability.
The Ekahau AI Pro Support Renewal (ESS-PRO-SUP-R) is a 1-year technical service designed to maintain performance, reliability, and continuity across Ekahau Site Survey, Pro, and AI Pro environments. This maintenance and support renewal ensures access to updates, phone support, and ongoing assistance, helping teams manage wireless network planning tools efficiently while keeping systems fully operational.
Key Features of Ekahau AI Pro Support Renewal
1-year maintenance and support renewal for eligible Ekahau users
Designed for Ekahau Site Survey, Pro, and AI Pro environments
Includes phone-based technical support for direct assistance
Helps maintain software performance and operational efficiency
Ensures continued access to updates and support resources
Eligibility-Based Renewal
This renewal is intended for customers with an active or previously held Ekahau Support Subscription. It provides a straightforward way to extend service without interrupting established workflows.
Dedicated Technical Assistance
With included phone support, users can quickly resolve issues and receive guidance from knowledgeable support teams, helping minimise downtime and maintain productivity.
Supports Core Ekahau Solutions
Compatible with Ekahau Site Survey, Pro, and AI Pro, this service ensures your primary network design and analysis tools continue to operate efficiently within your environment.
Consistent System Performance
Regular maintenance and support access help keep systems running smoothly, allowing teams to focus on delivering accurate wireless network designs and assessments.
Defined Annual Coverage
The 12-month service duration provides a clear support window, making it easier to manage renewals, budgeting, and long-term operational planning.
Guidance for New Customers
For those new to Ekahau, a Connect Subscription is required before accessing renewal services, ensuring the correct setup and access to the full ecosystem from the start.
The Ekahau ECS-3YR-EXP Maintenance and Support Subscription is a 3-year service designed for Pro expired licences, providing continued access to survey capture tools and essential support. This extended maintenance solution ensures stability, ongoing updates, and reliable performance for Wi-Fi data collection environments using Ekahau platforms.
Key Features of Ekahau 3-Year Maintenance and Support
3-year maintenance and support subscription for expired Pro licences
Supports continued use of survey capture functionality
Includes access to updates and ongoing platform improvements
Helps maintain stable and efficient wireless workflows
Designed for long-term operational continuity
Extended 3-Year Coverage
The multi-year subscription provides a longer support window, reducing administrative overhead while ensuring systems remain up to date and fully functional over time.
Support for Expired Pro Licences
This service is specifically designed to reinstate and maintain expired Pro licences, allowing users to regain access to essential survey and data capture capabilities.
Reliable Survey Capture Continuity
By maintaining access to survey tools, the subscription supports uninterrupted Wi-Fi data collection, helping teams continue site surveys and measurement tasks without disruption.
Ongoing Updates and Improvements
Included updates ensure the platform remains aligned with current wireless standards and evolving network requirements, improving long-term usability and accuracy.
Optimised Workflow Stability
With maintenance and support in place, users can rely on consistent system performance, enabling efficient workflows and dependable results across projects.
Long-Term Operational Value
The 3-year duration offers a practical solution for organisations looking to maintain Ekahau environments without frequent renewals, supporting better planning and cost management.
The Ekahau Sidekick II Extended Warranty (SK2-EXTENDEDWARR-EXP) is a hardware protection service designed to extend coverage for the Sidekick II device. This extended warranty helps ensure continued reliability, supports long-term device performance, and provides added assurance for professionals relying on accurate Wi-Fi measurement tools.
Key Features of Ekahau Sidekick II Extended Warranty
Extended warranty coverage for Ekahau Sidekick II device
Supports long-term hardware reliability and performance
Helps reduce risk of unexpected device issues
Designed for continued use in professional environments
Provides additional assurance for critical workflows
Extended Hardware Protection
This warranty extends the coverage period of the Sidekick II, helping protect against potential hardware issues beyond the standard warranty timeframe.
Supports Device Longevity
By maintaining coverage over a longer period, the warranty helps ensure the device remains reliable for ongoing Wi-Fi measurement and analysis tasks.
Minimises Operational Risk
Extended coverage reduces the impact of unexpected hardware problems, supporting consistent workflows and reducing potential downtime.
Designed for Professional Use
Ideal for environments where Sidekick II is used regularly, this warranty supports professionals who depend on accurate and consistent wireless data collection.
Peace of Mind for Critical Tools
With extended protection in place, users can continue to rely on their Sidekick II device for essential network measurement tasks with added confidence.
