This service (2YGLD-ACS16PT) extends the standard warranty for an additional 2 years (24 months). The warranty extension includes professional 24x7 support and has a Next Business Day service. This Warranty is not transferable or assignable without the prior written permission of Avocent.
Key Features
Access to a professional helpline, providing expert assistance twenty four hours a day, seven days a week.
This service is compatible with the ACS 5016 model.
*For complete specifications see the documentation tab above.
This service (1YGLD-ACS16PT) extends the standard warranty for an additional 1 year (12 months). The warranty extension includes professional 24x7 support and has a Next Business Day service. This Warranty is not transferable or assignable without the prior written permission of Avocent.
Key Features
Access to a professional helpline, providing expert assistance twenty four hours a day, seven days a week.
This service is compatible with the ACS 5016 model.
*For complete specifications see the documentation tab above.
This service (2YGLD-ACS48PT) is an ideal hardware maintenance services. This service includes 1-Year Silver Hardware Maintenance and Advanced Replacement.
This service (2YGLD-ACS32PT) extends the standard warranty for an additional 2 years (24 months). The warranty extension includes professional 24x7 support and has a Next Business Day service. This Warranty is not transferable or assignable without the prior written permission of Avocent.
Key Features
Access to a professional helpline, providing expert assistance twenty four hours a day, seven days a week.
This service is compatible with the ACS 5032, ACS 5032DAC model.
*For complete specifications see the documentation tab above.
This service (2YSLV-ACS48PT) extends the standard warranty for an additional 2 years (24 months). The warranty extension includes professional 8x5 support and has a Next Business Day service. This Warranty is not transferable or assignable without the prior written permission of Avocent.
Key Features
Access to a professional helpline, providing expert assistance eight hours a day, five days a week.
This service is compatible with the ACS 5048 and ACS 5048DAC model.
*For complete specifications see the documentation tab above.
This service (4YSLV-ACS32PT) extends the standard warranty for an additional 4 years (48 months). The warranty extension includes professional 8x5 support and has a Next Business Day service. This Warranty is not transferable or assignable without the prior written permission of Avocent.
Key Features
Access to a professional helpline, providing expert assistance eight hours a day, five days a week.
This service is compatible with the AutoView 1000R, 1400, 1415, 1500, 1515 model.
*For complete specifications see the documentation tab above.
This service (2YGLD-ACS48PT) extends the standard warranty for an additional 2 years (24 months). The warranty extension includes professional 24x7 support and has a Next Business Day service. This Warranty is not transferable or assignable without the prior written permission of Avocent.
Key Features
Access to a professional helpline, providing expert assistance twenty four hours a day, seven days a week.
This service is compatible with the ACS48PT model.
*For complete specifications see the documentation tab above.
This service (1YSLV-ACS8PT) extends the standard warranty for an additional year (12 months). The warranty extension includes professional 8X5 support and has a Next Business Day service. This Warranty is not transferable or assignable without the prior written permission of Avocent.
Key Features
Access to a professional helpline, providing expert assistance eight hours a day, five days a week.
This service is compatible with the ACS 5008 model.
*For complete specifications see the documentation tab above.
This service (1YGLD-ACS8PT) extends the standard warranty for an additional year (12 months). The warranty extension includes professional 24x7 support and has a Next Business Day service. This Warranty is not transferable or assignable without the prior written permission of Avocent.
Key Features
Access to a professional helpline, providing expert assistance twenty four hours a day, seven days a week.
This service is compatible with the ACS 5008 model.
*For complete specifications see the documentation tab above.
This service (2YSLV-ACS16PT) extends the standard warranty for an additional 2 years (24 months). The warranty extension includes professional 8x5 support and has a Next Business Day service. This Warranty is not transferable or assignable without the prior written permission of Avocent.
Key Features
Access to a professional helpline, providing expert assistance eight hours a day, five days a week.
This service is compatible with the ACS 5016 model.
*For complete specifications see the documentation tab above.
This service (4YSLV-ACS16PT) extends the standard warranty for an additional 4 years (48 months). The warranty extension includes professional 8x5 support and has a Next Business Day service. This Warranty is not transferable or assignable without the prior written permission of Avocent.
Key Features
Access to a professional helpline, providing expert assistance eight hours a day, five days a week.
This service is compatible with the ACS Console Server ACS32, ACS32 NEBS model.
*For complete specifications see the documentation tab above.
This service (1YGLD-ACS48PT) extends the standard warranty for an additional 1 year (12 months). The warranty extension includes professional 24x7 support and has a Next Business Day service. This Warranty is not transferable or assignable without the prior written permission of Avocent.
Key Features
Access to a professional helpline, providing expert assistance twenty four hours a day, seven days a week.
This service is compatible with the ACS48PT model.
*For complete specifications see the documentation tab above.
This service (1YSLV-ACS32PT) extends the standard warranty for an additional 1 year (12 months). The warranty extension includes professional 8x5 support and has a Next Business Day service. This Warranty is not transferable or assignable without the prior written permission of Avocent.
Key Features
Access to a professional helpline, providing expert assistance eight hours a day, five days a week.
This service is compatible with the ACS 5032 and ACS 5032DAC model.
*For complete specifications see the documentation tab above.
This service (2YSLV-ACS32PT) extends the standard warranty for an additional 2 years (24 months). The warranty extension includes professional 8x5 support and has a Next Business Day service. This Warranty is not transferable or assignable without the prior written permission of Avocent.
Key Features
Access to a professional helpline, providing expert assistance eight hours a day, five days a week.
This service is compatible with the ACS 5032 and ACS 5032DAC model.
*For complete specifications see the documentation tab above.
This service (4YGLD-ACS16PT) extends the standard warranty for an additional 4 years (48 months). The warranty extension includes professional 24x7 support and has a Next Business Day service. This Warranty is not transferable or assignable without the prior written permission of Avocent.
Key Features
Access to a professional helpline, providing expert assistance twenty four hours a day, seven days a week.
This service is compatible with the ACS 5016 model.
*For complete specifications see the documentation tab above.
This service (4YSLV-ACS8PT) extends the standard warranty for an additional 4 years (48 months). The warranty extension includes professional 8X5 support and has a Next Business Day service. This Warranty is not transferable or assignable without the prior written permission of Avocent.
Key Features
Access to a professional helpline, providing expert assistance eight hours a day, five days a week.
This service is compatible with the ACS 5008 model.
*For complete specifications see the documentation tab above.
This service (1YGLD-ACS32PT) extends the standard warranty for an additional 1 year (12 months). The warranty extension includes professional 24x7 support and has a Next Business Day service. This Warranty is not transferable or assignable without the prior written permission of Avocent.
Key Features
Access to a professional helpline, providing expert assistance twenty four hours a day, seven days a week.
This service is compatible with the ACS 5032 and ACS 5032DAC model.
*For complete specifications see the documentation tab above.
This service (2YGLD-ACS8PT) extends the standard warranty for an additional 2 years (24 months). The warranty extension includes professional 24x7 support and has a Next Business Day service. This Warranty is not transferable or assignable without the prior written permission of Avocent.
Key Features
Access to a professional helpline, providing expert assistance twenty four hours a day, seven days a week.
This service is compatible with the ACS8PT model.
*For complete specifications see the documentation tab above.
This service (4YSLV-ACS48PT) extends the standard warranty for an additional 4 years (48 months). The warranty extension includes professional 8x5 support and has a Next Business Day service. This Warranty is not transferable or assignable without the prior written permission of Avocent.
Key Features
Access to a professional helpline, providing expert assistance eight hours a day, five days a week.
This service is compatible with the ACS Console Server ACS48 model.
*For complete specifications see the documentation tab above.
This service (2YSLV-ACS8PT) extends the standard warranty for an additional 2 years (24 months). The warranty extension includes professional 8X5 support and has a Next Business Day service. This Warranty is not transferable or assignable without the prior written permission of Avocent.
Key Features
Access to a professional helpline, providing expert assistance eight hours a day, five days a week.
This service is compatible with the ACS8PT model.
*For complete specifications see the documentation tab above.
This service (1YSLV-ACS48PT) extends the standard warranty for an additional 1 year (12 months). The warranty extension includes professional 8x5 support and has a Next Business Day service. This Warranty is not transferable or assignable without the prior written permission of Avocent.
Key Features
Access to a professional helpline, providing expert assistance eight hours a day, five days a week.
This service is compatible with the ACS 5048 and ACS 5048DAC model.
*For complete specifications see the documentation tab above.
This service (4YGLD-ACS8PT) extends the standard warranty for an additional 4 years (48 months). The warranty extension includes professional 24x7 support and has a Next Business Day service. This Warranty is not transferable or assignable without the prior written permission of Avocent.
Key Features
Access to a professional helpline, providing expert assistance twenty four hours a day, seven days a week.
This service is compatible with the ACS8PT model.
*For complete specifications see the documentation tab above.
This service (4YGLD-ACS32PT) extends the standard warranty for an additional 4 years (48 months). The warranty extension includes professional 24x7 support and has a Next Business Day service. This Warranty is not transferable or assignable without the prior written permission of Avocent.
Key Features
Access to a professional helpline, providing expert assistance twenty four hours a day, seven days a week.
This service is compatible with the ACS 5032 and ACS 5032DAC model.
*For complete specifications see the documentation tab above.
Vertiv Avocent AV Series Maintenance/Support options include Gold and Silver tiers of service across 1, 2 and 4 year durations
Warranty Options
Limited
Silver
Gold
Term Length
Maximum of 4 years
2 years with product registration1
1 year, 2 year, or 4 years2
1 year, 2 year, or 4 years2
Telephone Access
Access (8/5)
Access (8/5)
Anytime Access (24/7)
Hardware Replacement
Return to Factory - 10 to 14-day RMA post receipt of failed unit
Advanced Replacement - Next-business-day RMA4
Advanced Replacement - Next-business-day RMA4
Response Time
Within 24 hours
Based on Severity level3:
1, 2 = 4 hours
3, 4 = not accepted
Based on Severity level3:
1, 2 = 2 hours
3, 4 = not accepted
Follow Up Time
Within 5 days
Based on Severity level3:
1 = Every 8 hours
2 = Every 2 days
Based on Severity level3:
1 = Every 4 hours
2 = Daily
Media Retention
Option not available
Option not available
Available for Gold customers
Separate SKU (SwithView SC)
1 - Government and European customers excluded
2 - HMX and AMX™ excluded in 4-year offering
3 - See detailed Severity table below
4 - Reasonable efforts will be made to ship same day for requests received by 2:00 p.m. Circumstances such as customs, duties, tariffs and receipt mechanisms at customer locations may affect actual delivery time.
Additional Detail of Severity
Severity
Description
Examples
1
Complete loss of service for all users. Causes direct revenue loss.
* Combined hardware value is greater than $2,500
This will affect a large group of customers or causes direct revenue loss.
2
Limited loss of service. No acceptable work-around available. Operations can continue in a limited fashion.
* Does not cause direct revenue loss.
Many customers are not able to use an application but can perform other work-related duties. An application is down but does not directly affect revenue.
3
Minor impact to limited functionality. Functional via workaround. Inconvenience.
Minimal affect to productivity. A problem that affects an individual user but there is an alternative.
4
No loss of service. Request for information.
'How To' questions. Requests for information
RMA Details
Advanced Replacement (offered with Silver or Gold maintenance agreement):
The customer receives a next-business-day replacement unit prior to shipping the failed unit to Avocent.
Advanced Replacement with Media Retention (only offered in conjunction with a Gold maintenance agreement):
The customer keeps the dead unit and sends a certificate of destruction within a set period of time.
Level: | |
Term: |
The Avocent® SFIQ is a low profile VGA dongle that provides for easier and cleaner cable management compared to existing KVM switches.
Key Benefits
Smaller footprint
Improved EMI (Electromagnetic Interference)
Better cable management; module is physically connected to target, only one cable through the cable management system, standard USB cable
Improved airflow (no hanging modules)
Compatible with all of the Avocent® MergePoint Unity Digital KVM Switches (MPU) as well as the Vertiv™ Avocent® AV3000 KVM Over IP Switches
Features
High Resolution Video
Virtual media enables remote USB connections
Supports smartcard and CAC readers
USB2 high speed
Quantity: |
Vertiv Avocent Management Plaform software license subscription to include device aggregation, service processor management, virtual machine management launching of KVM sessions and REST APIs.
Warranty Options
Limited
Silver
Gold
Term Length
Maximum of 4 years
2 years with product registration1
1 year, 2 year, or 4 years2
1 year, 2 year, or 4 years2
Telephone Access
Access (8/5)
Access (8/5)
Anytime Access (24/7)
Hardware Replacement
Return to Factory - 10 to 14-day RMA post receipt of failed unit
Advanced Replacement - Next-business-day RMA4
Advanced Replacement - Next-business-day RMA4
Response Time
Within 24 hours
Based on Severity level3:
1, 2 = 4 hours
3, 4 = not accepted
Based on Severity level3:
1, 2 = 2 hours
3, 4 = not accepted
Follow Up Time
Within 5 days
Based on Severity level3:
1 = Every 8 hours
2 = Every 2 days
Based on Severity level3:
1 = Every 4 hours
2 = Daily
Media Retention
Option not available
Option not available
Available for Gold customers
Separate SKU (SwithView SC)
1 - Government and European customers excluded
2 - HMX and AMX™ excluded in 4-year offering
3 - See detailed Severity table below
4 - Reasonable efforts will be made to ship same day for requests received by 2:00 p.m. Circumstances such as customs, duties, tariffs and receipt mechanisms at customer locations may affect actual delivery time.
Additional Detail of Severity
Severity
Description
Examples
1
Complete loss of service for all users. Causes direct revenue loss.
* Combined hardware value is greater than $2,500
This will affect a large group of customers or causes direct revenue loss.
2
Limited loss of service. No acceptable work-around available. Operations can continue in a limited fashion.
* Does not cause direct revenue loss.
Many customers are not able to use an application but can perform other work-related duties. An application is down but does not directly affect revenue.
3
Minor impact to limited functionality. Functional via workaround. Inconvenience.
Minimal affect to productivity. A problem that affects an individual user but there is an alternative.
4
No loss of service. Request for information.
'How To' questions. Requests for information
RMA Details
Advanced Replacement (offered with Silver or Gold maintenance agreement):
The customer receives a next-business-day replacement unit prior to shipping the failed unit to Avocent.
Advanced Replacement with Media Retention (only offered in conjunction with a Gold maintenance agreement):
The customer keeps the dead unit and sends a certificate of destruction within a set period of time.
Level: | |
Term: | |
Licence Amount: |
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