| Product Code: | |
| Options: | |
| Qty: | |
| Unit Price: | £ |
Warranty: |
| Part No: | FEEW-XLSLV1EXX |
| Manufacturer No: | EW-XLSLV1EXX |
| Delivery: | In Stock: 5-7 Days |
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OverlandCare 1 year extension, NEOxl 80 Expansion Warranty
Silver, Gold, and Platinum Warranties
As the trusted global provider of primary and archival data storage solutions, Overland-Tandberg offers NEO and RDX data management and backup solutions that are backed by world-class service and support. OverlandCare uplift and extension support offerings serve as a complement to the standard OverlandCare product warranty associated with each product, ensuring that our customers have the optimal level of service and support required to meet their particular needs.
| Service Feature | Silver | Gold | Platinum |
| Web and email support (24×7) | • | • | • |
| Firmware updates and patches | • | • | • |
| Remote problems and diagnostic support | • | • | • |
| Telephone support (9×5) | • | ||
| Telephone support (24×7) | • | • | |
| Advanced replacement, 2x b/days | |||
| Advanced replacement, 1 x b/days (CRU) | • | ||
| Onsite repair/replace, 1 x b/days (FRU) | • | ||
| Onsite repair/replace, 1 x b/days (CRU/FRU) | • | ||
| Onsite repair/replace, 24x7x4hr. (CRU/FRU) | • | ||
| Inclusive of all shipping costs | • | • | • |
OverlandCare 1 year extension, NEOxl 80 Expansion Warranty
Silver, Gold, and Platinum Warranties
As the trusted global provider of primary and archival data storage solutions, Overland-Tandberg offers NEO and RDX data management and backup solutions that are backed by world-class service and support. OverlandCare uplift and extension support offerings serve as a complement to the standard OverlandCare product warranty associated with each product, ensuring that our customers have the optimal level of service and support required to meet their particular needs.
| Service Feature | Silver | Gold | Platinum |
| Web and email support (24×7) | • | • | • |
| Firmware updates and patches | • | • | • |
| Remote problems and diagnostic support | • | • | • |
| Telephone support (9×5) | • | ||
| Telephone support (24×7) | • | • | |
| Advanced replacement, 2x b/days | |||
| Advanced replacement, 1 x b/days (CRU) | • | ||
| Onsite repair/replace, 1 x b/days (FRU) | • | ||
| Onsite repair/replace, 1 x b/days (CRU/FRU) | • | ||
| Onsite repair/replace, 24x7x4hr. (CRU/FRU) | • | ||
| Inclusive of all shipping costs | • | • | • |
