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Unit Price: | £ |
OverlandCare 1 Year extension, NEOxl 40 Base Warranty
Silver, Gold, and Platinum Warranties
As the trusted global provider of primary and archival data storage solutions, Overland-Tandberg offers NEO and RDX data management and backup solutions that are backed by world-class service and support. OverlandCare uplift and extension support offerings serve as a complement to the standard OverlandCare product warranty associated with each product, ensuring that our customers have the optimal level of service and support required to meet their particular needs.
Service Feature | Silver | Gold | Platinum |
Web and email support (24×7) | • | • | • |
Firmware updates and patches | • | • | • |
Remote problems and diagnostic support | • | • | • |
Telephone support (9×5) | • | ||
Telephone support (24×7) | • | • | |
Advanced replacement, 2x b/days | |||
Advanced replacement, 1 x b/days (CRU) | • | ||
Onsite repair/replace, 1 x b/days (FRU) | • | ||
Onsite repair/replace, 1 x b/days (CRU/FRU) | • | ||
Onsite repair/replace, 24x7x4hr. (CRU/FRU) | • | ||
Inclusive of all shipping costs | • | • | • |
OverlandCare 1 Year extension, NEOxl 40 Base Warranty
Silver, Gold, and Platinum Warranties
As the trusted global provider of primary and archival data storage solutions, Overland-Tandberg offers NEO and RDX data management and backup solutions that are backed by world-class service and support. OverlandCare uplift and extension support offerings serve as a complement to the standard OverlandCare product warranty associated with each product, ensuring that our customers have the optimal level of service and support required to meet their particular needs.
Service Feature | Silver | Gold | Platinum |
Web and email support (24×7) | • | • | • |
Firmware updates and patches | • | • | • |
Remote problems and diagnostic support | • | • | • |
Telephone support (9×5) | • | ||
Telephone support (24×7) | • | • | |
Advanced replacement, 2x b/days | |||
Advanced replacement, 1 x b/days (CRU) | • | ||
Onsite repair/replace, 1 x b/days (FRU) | • | ||
Onsite repair/replace, 1 x b/days (CRU/FRU) | • | ||
Onsite repair/replace, 24x7x4hr. (CRU/FRU) | • | ||
Inclusive of all shipping costs | • | • | • |