We will be closing early on Friday 26th April at 17:00
Last orders: 16:30 (next day: 16:00) | OPEN as normal Monday
Product Code: | |
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Unit Price: | £ |
Gold Support for your FTK Power Meter (excl. sources, VisiFault and FindFiber) allows you to make the most of your purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
*Available in certain geographies currently
**Applies to accessories in the original product purchase
Benefits | Standard Warranty | Gold Support |
Live technical support with exclusive phone number | ✗ | 🗸 |
FREE Annual Calibration and Factory Refresh | ✗ | 🗸 |
FREE Repair with “first on bench” turnaround service | ✗ | 🗸 |
Loaner Equipment Service* | ✗ | 🗸 |
FREE Accessory Replacements** | ✗ | 🗸 |
Member Only Promotions | ✗ | 🗸 |
Access to Technical Support Team | Web and Email | Web, Email and Phone |
Response Time from Technical Support | Less than 24 Hours | Less than 2 Hours |
Customer Support – Phone and Email | 7am-5pm (PST) | 24 x 7 x 365 |
Primary Case Handling | Customer Service | Technical Support |
Online training videos, Knowledge Base access, White papers and Best Practice guides | 🗸 | 🗸 |
Software and Firmware upgrades | 🗸 | 🗸 |
Gold Support for your FTK Power Meter (excl. sources, VisiFault and FindFiber) allows you to make the most of your purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
*Available in certain geographies currently
**Applies to accessories in the original product purchase
Benefits | Standard Warranty | Gold Support |
Live technical support with exclusive phone number | ✗ | 🗸 |
FREE Annual Calibration and Factory Refresh | ✗ | 🗸 |
FREE Repair with “first on bench” turnaround service | ✗ | 🗸 |
Loaner Equipment Service* | ✗ | 🗸 |
FREE Accessory Replacements** | ✗ | 🗸 |
Member Only Promotions | ✗ | 🗸 |
Access to Technical Support Team | Web and Email | Web, Email and Phone |
Response Time from Technical Support | Less than 24 Hours | Less than 2 Hours |
Customer Support – Phone and Email | 7am-5pm (PST) | 24 x 7 x 365 |
Primary Case Handling | Customer Service | Technical Support |
Online training videos, Knowledge Base access, White papers and Best Practice guides | 🗸 | 🗸 |
Software and Firmware upgrades | 🗸 | 🗸 |