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In Stock: 1-3 Days
£1,008.00 Inc VAT
Earn 420 Data Points when purchasing this product. More Info

Fluke Networks 1 year Gold Support for DSX-ADD

by Fluke Versiv
See more product details
Manufacturer No:GLD-DSX-ADD
Delivery: In Stock: 1-3 Days
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    Fluke Networks 1 year Gold Support for DSX-ADD

    Gold Product Support

    Gold Support for your DSX-5000 CableAnalyzer™ allows you to make the most of your DSX-5000 CableAnalyzer purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.

    What do you get with Gold Support for your DSX-5000 CableAnalyzer and Fibre bundles?


    Standard Warranty

    Gold Support

    Live technical support with exclusive phone number



    FREE Annual Calibration and Factory Refresh



    FREE Repair with “first on bench” turnaround service



    Loaner Equipment Service*



    FREE Accessory Replacements**



    Lifetime Buyback Guarantee



    Member Only Promotions



    Access to Technical Support Team

    Web and Email

    Web, Email and Phone

    Response Time from Technical Support

    < 24 Hours

    < 2 Hours

    Customer Support – Phone and Email

    7am-5pm (PST)

    24 x 7 x 365

    Primary Case Handling

    Customer Service

    Technical Support

    Online training videos, Knowledge Base access, White papers and Best Practice guides



    Software and Firmware upgrades



    *Available in certain geographies currently

    **Applies to accessories in the original product purchase

    Annual Calibration and Factory Refresh - ISO 9001 standards compliance requires the unit be calibrated per manufacturer’s recommendations, which is annually for the DSX-5000. Keeping your DSX-5000 CableAnalyzer and Fibre bundles calibrated is critical to ensure accuracy when testing copper and fibre networks. Our calibration processes are ISO-9001 controlled and designed to certify that your DSX-5000 CableAnalyzer and Fibre bundles meet all published specifications. To receive a loaner unit during calibration (available in most regions), we recommend you schedule your appointment 6 weeks in advance of your required calibration date. If a loaner is not required or calibration cannot be scheduled in advance, Gold customers may opt to instead receive a shipping waybill and calibrations will receive priority turnaround. Typical turnaround time for a calibration is 5 working days. Your DSX-5000 and Fibre bundles will be precisely calibrated to factory specifications (calibration certificate provided - calibration traceable with data available for extra charge), repaired as necessary with genuine OEM repair parts, upgraded with all of the latest software and firmware then cleaned and performance verified. In addition, all accessories that came with your DSX-5000 CableAnalyzer and Fibre bundles will be tested and replaced if faulty or defective.

    Repairs and loaner equipment - If your DSX-5000 CableAnalyzer and Fibre bundles should fail, we'll deliver a loaner unit via next business day delivery to keep you up and running. We'll repair your DSX-5000 and Fibre bundles and replace defective accessories that came with your unit at no charge, with "first on bench" priority, and return it to you - all shipping paid by Fluke Networks.

    Accessory Replacement - Some accessories are essential to testing and certifying cable. If any accessory that comes with your DSX-5000 CableAnalyzer or Fibre bundles are qualified as defective or faulty by our technical assistance center, it will be replaced free of charge. Universal Permanent Link Adapters and Modules are limited to replacement of one set per year, provided they have met the aforementioned criteria.

    Gold Lifetime BuyBack Guarantee - Buy the tools you need now knowing that Fluke Networks will buy it back when it’s time for a new one.  Get 100% cash back within 30 days, 60% within 1 year, and 15% after a year for the life of your tester covered by Gold.

    Access to live 24 x 7 technical support- Extend the expertise of your staff. Gold Support includes priority access to our world-class Technical Assistance Center (TAC). Our centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night, to answer complex troubleshooting questions, including GOLD only services such as: Test set-up and instrument configuration, Fibre testing and reference setting, Test results interpretation, including trace results analysis. Let us help you get the most out of your DSX-5000 CableAnalyzer and Fibre bundles and understand the results you are seeing.

    Member Only promotions - Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.

    Ensure that you are getting the most out of your DSX-5000 CableAnalyzer and Fibre bundles with Gold Support Services. Gold Support must be purchased for the DSX-5000 CableAnalyzer and Fibre bundles for complete coverage.

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