| Product Code: | |
| Options: | |
| Qty: | |
| Unit Price: | £ |
License: |
| Part No: | WGCXL201 |
| Manufacturer No: | WGCXL201 |
| Delivery: | In Stock: 7-10 Days |
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This SKU can be used to renew a Firebox Cloud XL Standard Support subscription and enjoy continued access to 24x7 technical support, hardware warranty, and software updates.
Features:
24 X 7 Technical Support
No matter which WatchGuard network security appliance you buy, your support needs will be covered 24 x 7 by our in-house team of highly trained technical experts.
Hardware Warranty
WatchGuard’s hardware warranty includes advance hardware replacement to ensure that a replacement appliance is shipped immediately if a fault is identified.
Software Updates
WatchGuard continually enhances the capabilities of its operating system software and services. Your Support license gives you access to all new releases at no cost.
| Standard | Gold | |
| Technical Support | ||
| 24x7 Support |  |
|
| Number of support cases per annual subscription | Unlimited | Unlimited |
| Targeted Response Time | Live Call – Critical 4 Hours – High 8 Hours - Medium 24 Hours - Low |
Live Call – Critical 1 Hour – High 4 Hours - Medium |
| Web-Based Support | |
|
| Phone-Based Support | |
|
| Software Support | ||
| Software Updates and Patches | |
|
| New Feature Releases | |
|
| Broadcast Updates and Alerts | |
|
| Hardware Warranty | ||
| Advance Hardware Replacement | |
|
| Technical Training & Certification | ||
| Product Documentation and Guides | |
|
| Technical Training Materials | |
|
| Moderated Customer Forum | |
|
| Support Renewals | ||
| Multi-Year Renewals | |
|
| Five (5) Year Maximum Length | |
|
This SKU can be used to renew a Firebox Cloud XL Standard Support subscription and enjoy continued access to 24x7 technical support, hardware warranty, and software updates.
Features:
24 X 7 Technical Support
No matter which WatchGuard network security appliance you buy, your support needs will be covered 24 x 7 by our in-house team of highly trained technical experts.
Hardware Warranty
WatchGuard’s hardware warranty includes advance hardware replacement to ensure that a replacement appliance is shipped immediately if a fault is identified.
Software Updates
WatchGuard continually enhances the capabilities of its operating system software and services. Your Support license gives you access to all new releases at no cost.
| Standard | Gold | |
| Technical Support | ||
| 24x7 Support | |
|
| Number of support cases per annual subscription | Unlimited | Unlimited |
| Targeted Response Time | Live Call – Critical 4 Hours – High 8 Hours - Medium 24 Hours - Low |
Live Call – Critical 1 Hour – High 4 Hours - Medium |
| Web-Based Support | |
|
| Phone-Based Support | |
|
| Software Support | ||
| Software Updates and Patches | |
|
| New Feature Releases | |
|
| Broadcast Updates and Alerts | |
|
| Hardware Warranty | ||
| Advance Hardware Replacement | |
|
| Technical Training & Certification | ||
| Product Documentation and Guides | |
|
| Technical Training Materials | |
|
| Moderated Customer Forum | |
|
| Support Renewals | ||
| Multi-Year Renewals | |
|
| Five (5) Year Maximum Length | |
|
