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Unit Price: | £ |
This SKU can be used to renew a current Firebox M570 Gold Support subscription, or to add a Gold Support subscription to an existing Firebox M570 appliance.
Features:
24 X 7 Technical Support
No matter which WatchGuard network security appliance you buy, your support needs will be covered 24 x 7 by our in-house team of highly trained technical experts.
Hardware Warranty
WatchGuard’s hardware warranty includes advance hardware replacement to ensure that a replacement appliance is shipped immediately if a fault is identified.
Software Updates
WatchGuard continually enhances the capabilities of its operating system software and services. Your Support license gives you access to all new releases at no cost.
Standard | Gold | |
Technical Support | ||
24x7 Support | ||
Number of support cases per annual subscription | Unlimited | Unlimited |
Targeted Response Time | Live Call – Critical 4 Hours – High 8 Hours - Medium 24 Hours - Low |
Live Call – Critical 1 Hour – High 4 Hours - Medium |
Web-Based Support | ||
Phone-Based Support | ||
Software Support | ||
Software Updates and Patches | ||
New Feature Releases | ||
Broadcast Updates and Alerts | ||
Hardware Warranty | ||
Advance Hardware Replacement | ||
Technical Training & Certification | ||
Product Documentation and Guides | ||
Technical Training Materials | ||
Moderated Customer Forum | ||
Support Renewals | ||
Multi-Year Renewals | ||
Five (5) Year Maximum Length |
This SKU can be used to renew a current Firebox M570 Gold Support subscription, or to add a Gold Support subscription to an existing Firebox M570 appliance.
Features:
24 X 7 Technical Support
No matter which WatchGuard network security appliance you buy, your support needs will be covered 24 x 7 by our in-house team of highly trained technical experts.
Hardware Warranty
WatchGuard’s hardware warranty includes advance hardware replacement to ensure that a replacement appliance is shipped immediately if a fault is identified.
Software Updates
WatchGuard continually enhances the capabilities of its operating system software and services. Your Support license gives you access to all new releases at no cost.
Standard | Gold | |
Technical Support | ||
24x7 Support | ||
Number of support cases per annual subscription | Unlimited | Unlimited |
Targeted Response Time | Live Call – Critical 4 Hours – High 8 Hours - Medium 24 Hours - Low |
Live Call – Critical 1 Hour – High 4 Hours - Medium |
Web-Based Support | ||
Phone-Based Support | ||
Software Support | ||
Software Updates and Patches | ||
New Feature Releases | ||
Broadcast Updates and Alerts | ||
Hardware Warranty | ||
Advance Hardware Replacement | ||
Technical Training & Certification | ||
Product Documentation and Guides | ||
Technical Training Materials | ||
Moderated Customer Forum | ||
Support Renewals | ||
Multi-Year Renewals | ||
Five (5) Year Maximum Length |