Product Code: | |
Options: | |
Qty: | |
Unit Price: | £ |
SonicWall SMA 6200/6210 24x7 support for up to 50 users (Stackable)
A SonicWall support license provides telephone and web-based support, unlimited software/firmware updates and upgrades, and hardware replacement for units which have faults.
SonicWall support agreements provide technical assistance during the license coverage hours. A SonicWall technical specialist will work remotely with you to diagnose and identify software and hardware not performing to documented specifications. Support also includes general assistance regarding use and implementation on a limited basis.
SonicWall’s support offerings do not include step-by-step installation or configuration of products or services. If you need installation or configuration assistance, please contact us for a quote.
Support agreements provide for replacement of failing hardware (not applicable to the NSv series) returned to a SonicWall factory. The replacement product may be new, or like-new. In the event of product obsolescence, SonicWall reserves the right to replace failing product with a product of like or better features and functionality.
Severity | Definition | Target Response Time |
SEV-1 | Customer's production system is severely impacted or completely down. System operations of a mission critical applications are down. Requires support access to available customer resources on site 24x7 until resolution or a suitable workaround to restore function is implemented. | 1 Hour |
SEV-2 | The production system is functioning with limited capabilities. The production system is unstable, with periodic interruptions. | 4 hours |
SEV-3 | Isolated errors in a production, test bed or development environment, with full system operation. Issues related to configuration, performance or suspected defects that cannot wait. Also, clarification of documentation. Product/ Feature Enhancement requests | 1 business day |
SonicWall SMA 6200/6210 24x7 support for up to 50 users (Stackable)
A SonicWall support license provides telephone and web-based support, unlimited software/firmware updates and upgrades, and hardware replacement for units which have faults.
SonicWall support agreements provide technical assistance during the license coverage hours. A SonicWall technical specialist will work remotely with you to diagnose and identify software and hardware not performing to documented specifications. Support also includes general assistance regarding use and implementation on a limited basis.
SonicWall’s support offerings do not include step-by-step installation or configuration of products or services. If you need installation or configuration assistance, please contact us for a quote.
Support agreements provide for replacement of failing hardware (not applicable to the NSv series) returned to a SonicWall factory. The replacement product may be new, or like-new. In the event of product obsolescence, SonicWall reserves the right to replace failing product with a product of like or better features and functionality.
Severity | Definition | Target Response Time |
SEV-1 | Customer's production system is severely impacted or completely down. System operations of a mission critical applications are down. Requires support access to available customer resources on site 24x7 until resolution or a suitable workaround to restore function is implemented. | 1 Hour |
SEV-2 | The production system is functioning with limited capabilities. The production system is unstable, with periodic interruptions. | 4 hours |
SEV-3 | Isolated errors in a production, test bed or development environment, with full system operation. Issues related to configuration, performance or suspected defects that cannot wait. Also, clarification of documentation. Product/ Feature Enhancement requests | 1 business day |