The acronym PABX stands for a Private Automated Branch Exchange. A PABX is a type of telephone network used by call centres and medium-to-large companies. This exchange system provides multiple lines for outside callers to reach staff, as well as numerous external lines for those in the organisation to utilise. With a PABX system, incoming calls to the company, or to a specific extension, are digitally processed and routed through an automatic switchboard. A PABX system is also convenient, since most exchanges allow users simplified internal dialling between company extensions.

A Private Branch Exchange (PBX) System

PBX is term which is similar in meaning to PABX. PBX is short for private branch exchange. It is used to describe a private business telephone network. A PABX is simply a PBX that is operated automatically, without the need for operators. Call routing is performed within the business on private, automated equipment. The PABX users share external lines for placing telephone calls outside of the business. Employees have features such as voicemail, fax and call routing included within the PABX equipment.

Using PABX Voice Modules for Connections

Voice communication systems use PSTN and PABX modules for establishing wiring connections in the office or residence. With traditional PABX and PSTN technology, copper wires carry analog data. Voice modules come in standard Euro and 6c sizes. In addition to traditional circuit-switched technology, IP and VoIP PABX technology is utilized by companies. With IP PABX, business phone systems are supported by the company’s own data network. Comms Express can provide assistance with secondary voice, PABX and PSTN modules, as well as other telephony equipment.

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