Delivery & Returns
Contents
Delivery Information - Business Customers
Delivery Information - Personal Customers
Delivery Information - Business CustomersAt Comms Express we want to keep our delivery charges as transparent as possible. We don’t charge on the weight or the size of the order or offer convoluted calculations to work out the charges. We keep them simple to make your ordering process simpler. Therefore, our charges are as follows:
Additional charges may apply for Cabinet and heavy Deliveries. As we use a courier service, deliveries are made on working days only (Monday to Friday, except bank holidays, or if Saturday Delivery is requested) Cabinet Deliveries and Missed Deliveries Please note that cabinet deliveries are made to ground floor or loading bay only (this is due to insurance reasons). Our shipping companies cannot site cabinets for you. Two man deliveries are available at extra charge, please contact us on 0845 2000 256 for details and costs. Cabinets are delivered by specialist couriers to minimise the risk of damage during transit. When a delivery is missed for a cabinet a redelivery charge will need to be levied to cover the costs. Delivery times cannot be confirmed. However the following are the normal hours for delivery: Normal Next Day - Delivery between 8:30am - 5:30pm Pre Noon - Delivery between 7:00am - 12:00noon Cabinet Returns Every effort should be made to ensure the cabinet you`re ordering will suit your application and will fit in the space required. If you`re unsure, please contact us on 0845 2000 256 and we will be more than happy to assist you. Returning the cabinets to us or directly to our suppliers will remain your responsibility and we will not be held liable for any damage caused either by yourselves or your shipping company. Please note that any cabinets that are made to your specification may not be returned to us unless they are damaged on delivery. Pre-sprayed cabinets (Anthracite + Black) are non-returnable* *Only applies to Prism cabinets though *Usystems accept the return of sprayed cabinets but has a restocking fee Damaged Goods As part of our service we ensure that all products are packaged and delivered to the highest standards to minimise any damage being sustained during transit. Before any goods are signed for, you should check that there is no damage. By signing for the goods you are accepting the delivery is in perfect condition. If there is any damage, please do not sign for the goods and notify us as soon as possible that you have refused the delivery. At times we appreciate with large deliveries this may not always be possible, so should you find that within 24 hours of delivery there are damaged products, please notify us for a replacement to be despatched. Please note this does not apply to cabinets. Once a cabinet has been signed for we are unable to accept responsibility for any damage. We strongly advise that all cabinets are unpacked and checked before signing for them. Returns Goods ordered may be returned within 30 days from the date of delivery for a full product refund including VAT, providing the following conditions are fulfilled: Goods returned must be received in as new condition with all software and product seals intact. Goods must be returned complete (including all packaging, cables, manuals, CD's etc for that product). If any item(s) are missing when received then the product is deemed incomplete. The packaging of the goods must be unmarked and undamaged. Carriage costs for the original despatch and returning the goods are your responsibility. The goods remain your responsibility during transit and until signed for by us. You must complete the Returns Form. Please note that a restocking fee of 20% - 30% will apply to all returns. If the goods fail to meet the above conditions then we may refuse to accept the goods. The above returns policy does not apply to cabinets or any goods made to your specification, which cannot be returned unless they were damaged on delivery, or to TFT products, KVM products, console drawers, UPS products, 3com, Netgear, Buffalo & Belkin, which may be returned subject to specific criteria. Software may only be returned if the seal has not been broken. Delivery Information - Personal CustomersAt Comms Express we want to keep our delivery charges as transparent as possible. We don’t charge on the weight or the size of the order or offer convoluted calculations to work out the charges. We keep them simple to make your ordering process simpler. Therefore, our charges are as follows:
Additional charges may apply for Cabinet and heavy Deliveries. As we use a courier service, deliveries are made on working days only (Monday to Friday, except bank holidays, or if Saturday Delivery is requested) Cabinet Deliveries and Missed Deliveries Please note that cabinet deliveries are made to ground floor or loading bay only (this is due to insurance reasons). Our shipping companies cannot site cabinets for you. Two man deliveries are available at extra charge, please contact us on 0845 2000 256 for details and costs. Cabinets are delivered by specialist couriers to minimise the risk of damage during transit. When a delivery is missed for a cabinet a redelivery charge will need to be levied to cover the costs. Delivery times cannot be confirmed. However, the following are the normal hours for delivery: Normal Next Day - Delivery between 8:30am - 5:30pm Pre Noon - Delivery between 7:00am - 12:00noon Cabinet Returns Every effort should be made to ensure the cabinet you`re ordering will suit your application and will fit in the space required. If you`re unsure, please contact us on 0845 2000 256 and we will be more than happy to assist you. Returning the cabinets to us or directly to our suppliers will remain your responsibility and we will not be held liable for any damage caused either by yourselves or your shipping company. Please note that any cabinets that are made to your specification may not be returned to us unless they are damaged on delivery. Damaged Goods As part of our service we ensure that all products are packaged and delivered to the highest standards to minimise any damage being sustained during transit. Before any goods are signed for, you should check that there is no damage. By signing for the goods, you are accepting the delivery is in perfect condition. If there is any damage, please do not sign for the goods and notify us as soon as possible that you have refused the delivery. At times we appreciate with large deliveries this may not always be possible, so should you find that within 24 hours of delivery there are damaged products, please notify us for a replacement to be despatched. Please note this does not apply to cabinets. Once a cabinet has been signed for we are unable to accept responsibility for any damage. We strongly advise that all cabinets are unpacked and checked before signing for them. Returns and the Distance Selling Regulations 2000 The Distance Selling Regulations stipulate that you have 7 working days from the day after delivery to cancel your contract with us (excluding contracts for the sale of software, which can only be cancelled if the software is faulty once the seal has been broken, or where the goods have been made to your individual specification). If you want to cancel the contract you should give us notice in writing within seven days from the day after delivery to you. You can provide us with such notice by completing and submitting the Returns Form to us. If you cancel the contract, please also return all goods with their original packing within 7 working days from the date on which you gave notice to cancel the contract to us. The cost of returning the goods must be met by you. You must ensure that the returned goods are adequately packaged and take reasonable care of the goods whilst they are in your possession. We are entitled to pursue a claim against you if you fail to take reasonable care of returned goods. If you do not return the goods to us we are entitled to charge you for the cost of their recovery. Your statutory rights are not affected by any of the terms above. |
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Copyright © 2004 - 2010 Comms Express Limited. All rights reserved. E&OE.
Comms Express Limited - Unit 7 Grafton Place - Dukes Park Ind Est - Chelmsford - Essex - CM2 6TG 
0845 2000 256 - 
0845 2000 257