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In Stock: 1-2 Days
£7,358.40 Inc VAT
Earn 3066 Data Points when purchasing this product. More Info

Fluke Networks Gold Services for DSX-5000PRO

by Fluke Versiv
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Manufacturer No:GLD-DSX-8000PRO
Delivery: In Stock: 1-2 Days
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£24.95 Ex VAT
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£410.25 Ex VAT
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    Fluke Networks Gold Services for DSX-5000PRO
    Gold Support allows you to make the most of your purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.

    Benefits Standard Warranty Gold Support
    Live technical support with exclusive phone number  
    FREE Annual Calibration and Factory Refresh  
    FREE Repair with “first on bench” turnaround service  
    Loaner Equipment Service*
    *Available in certain geographies only
    FREE Accessory Replacements**
    **Applies to accessories in the original product purchase
    Member Only Promotions  
    Access to Technical Support Team Web and Email Web, Email and Phone
    Response Time from Technical Support < 24 Hours < 2 Hours
    Customer Support – Phone and Email 7am-5pm (PST) 24 x 7 x 365
    Primary Case Handling Customer Service Technical Support
    Online training videos, Knowledge Base access, White papers and Best Practice guides
    Software and Firmware upgrades

    Annual Calibration and Factory Refresh - ISO 9001 standards compliance requires the unit be calibrated per manufacturer’s recommendations, which is annually for the DSX-5000. Keeping your DSX-5000 CableAnalyzer and Fiber bundles calibrated is critical to ensure accuracy when testing copper and fiber networks. Our calibration processes are ISO-9001 controlled and designed to certify that your DSX-5000 CableAnalyzer and Fiber bundles meet all published specifications.

    To receive a loaner unit during calibration (available in most regions), we recommend you schedule your appointment 6 weeks in advance of your required calibration date. If a loaner is not required or calibration cannot be scheduled in advance, Gold customers may opt to instead receive a shipping waybill and calibrations will receive priority turnaround. Typical turnaround time for a calibration is 5 working days.

    Your DSX-5000 and Fiber bundles will be precisely calibrated to factory specifications (calibration certificate provided - calibration traceable with data available for extra charge), repaired as necessary with genuine OEM repair parts, upgraded with all of the latest software and firmware then cleaned and performance verified. In addition, all accessories that came with your DSX-5000 CableAnalyzer and Fiber bundles will be tested and replaced if faulty or defective.

    Repairs and loaner equipment - If your DSX-5000 CableAnalyzer and Fiber bundles should fail, we'll deliver a loaner unit via next business day delivery to keep you up and running. We'll repair your DSX-5000 and Fiber bundles and replace defective accessories that came with your unit at no charge, with "first on bench" priority, and return it to you - all shipping paid by Fluke Networks.

    Accessory Replacement - Some accessories are essential to testing and certifying cable. If any accessory that comes with your DSX-5000 CableAnalyzer or Fiber bundles are qualified as defective or faulty by our technical assistance center, it will be replaced free of charge. Universal Permanent Link Adapters and Modules are limited to replacement of one set per year, provided they have met the aforementioned criteria.

    Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes priority access to our world-class Technical Assistance Center (TAC). Our centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night, to answer complex troubleshooting questions, including GOLD only services such as: Test set-up and instrument configuration, Fiber testing and reference setting, Test results interpretation, including trace results analysis. Let us help you get the most out of your DSX-5000 CableAnalyzer and Fiber bundles and understand the results you are seeing.

    Member Only promotions - Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
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