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Gold Support for your CertiFiber® Pro Optical Loss Test Set allows you to make the most of your CertiFiber® Pro purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
What do you get with Gold Support for your CertiFiber® Pro Optical Loss Test Set ?
Calibration and Factory Refresh - ISO 9001 standards compliance requires the unit be calibrated per manufacturer’s recommendations, which is annually for the CertiFiber Pro. You can keep your CertiFiber Pro calibrated annually to ensure accuracy when testing fiber networks. Our calibration processes are ISO-9001 controlled and designed to certify that your CertiFiber Pro meet all published specifications. Typical turnaround time for a calibration is 5 working days. Your CertiFiber Pro OLTS will be precisely calibrated to factory specifications (calibration certificate provided - calibration traceable with data available for extra charge), repaired as necessary with genuine OEM repair parts, upgraded with all of the latest software and firmware then cleaned and performance verified. In addition, all accessories that came with your CertiFiber Pro will be tested and replaced if faulty or defective.
Repairs and loaner equipment - If your CertiFiber Pro OLTS should fail, well deliver a loaner unit via next business day delivery to keep you up and running. Well repair your CertiFiber Pro and replace defective accessories that came with your unit at no charge, with "first on bench" priority, and return it to you - all shipping paid by Fluke Networks.
Accessory Replacement - Some accessories are essential to testing and certifying cable. If any accessory that comes with your CertiFiber Pro OLTS are qualified as defective or faulty by our technical assistance center, it will be replaced free of charge. Test Reference Cords and One Click Cleaner and Modules are limited to replacement of one set per year, provided they have met the aforementioned criteria.
Gold Lifetime BuyBack Guarantee - Buy the tools you need now knowing that Fluke Networks will buy it back when it’s time for a new one. Get 100% cash back within 30 days, 60% within 1 year, and 15% after a year for the life of your tester covered by Gold. (Full terms and conditions can be found at www.flukenetworks.com/GoldBuyBack.) (Currently not available within Asia)
Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes priority access to our world-class Technical Assistance Center (TAC). Our centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night, to answer complex troubleshooting questions, including GOLD only services such as: Test set-up and instrument configuration, Fiber testing and reference setting, Test results interpretation, including trace results analysis. Let us help you get the most out of your CertiFiber Pro OLTS and understand the results you are seeing.
Unlimited access to our Knowledge Base - You’ll have an open door to valuable proprietary information we’ve gathered from helping customers over the years. It also includes helpful technical articles written by our experts.
Member Only promotions - Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
Ensure that you are getting the most out of your CertiFiber Pro OLTS with Gold Support Services.
Gold Support coverage for OFP-CFP-QI which includes OptiFiber Pro and CertiFiber Pro Quad Kit with Inspection.
Gold Support for your OptiFiber Pro OTDR allows you to make the most of your purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
ISO 9001 standards compliance requires annual unit calibration. Keeping your Fiber modules calibrated is critical to ensure accuracy when testing fibre networks. Our calibration processes are ISO-9001 controlled and designed to certify that your OptiFiber Pro OTDR and fibre module(s) meet all published specifications. When you schedule calibration for your OptiFiber Pro OTDR and covered fibre module(s) we will set you up to receive a loaner* unit while your OptiFiber Pro OTDR and covered fibre module(s) are precisely calibrated to factory specifications (calibration certificate provided - calibration traceable with data available for an extra charge), repaired as necessary with genuine OEM repair parts, upgraded with all of the latest software and firmware then cleaned and performance verified. In addition, all accessories that came with your OptiFiber Pro OTDR will be tested and replaced if faulty or defective. *Loaner unit for calibration is currently only available in the U.S. and must be scheduled.
If your OptiFiber Pro OTDR should fail, we'll deliver a loaner unit via next business day delivery to keep you up and running. We'll repair your OptiFiber Pro OTDR and replace defective or faulty accessories at no charge, with first on bench" priority, and return it to you - all shipping paid by Fluke Networks.
Buy the tools you need now knowing that Fluke Networks will buy it back when it’s time for a new one. Get 100% cashback within 30 days, 60% within 1 year, and 15% after a year for the life of your tester covered by Gold. Full terms and conditions can be found at www.flukenetworks.com/goldbuyback.
Extend the expertise of your staff. Gold Support includes direct, immediate telephone access to our world-class Technical Assistance Center (TAC), direct access only available to Gold Members. Our centres in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions helping you get the most out of yourOptiFiber Pro OTDR and understand the results you are seeing.
Some accessories are essential to your OptiFiber Pro OTDR. The normal warranty on accessories is 90 days, but parts and accessories that shipped with your tester will be replaced free of charge with Gold Support once qualified as defective by our technical assistance centre.
Your OptiFiber Pro OTDR will never be out of date. You'll receive all software upgrades free.
Your membership qualifies you for Members Only promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.