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Gold Support for your DSX-600 CableAnalyzer™ allows you to make the most of your DSX-600 CableAnalyzer purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
Gold Support for your DSX-600 CableAnalyzer Kit includes:
Annual Calibration and Factory Refresh - ISO 9001 standards compliance requires the unit be calibrated per manufacturer’s recommendations, which is annually for the DSX-600. Keeping your DSX-600 CableAnalyzer calibrated is critical to ensure accuracy when testing copper. Our calibration processes are ISO-9001 controlled and designed to certify that your DSX-600 CableAnalyzer meets all published specifications. To receive a loaner unit during calibration (available in most regions), we recommend you schedule your appointment 6 weeks in advance of your required calibration date. If a loaner is not required or calibration cannot be scheduled in advance, Gold customers may opt to instead receive a shipping waybill and your calibrations will receive priority turnaround. Typical turnaround time for a calibration is 5 working days. Your DSX-600 will be precisely calibrated to factory specifications (calibration certificate provided - calibration traceable with data available for extra charge), repaired as necessary with genuine OEM repair parts, upgraded with all of the latest software and firmware then cleaned and performance verified.
Repairs and loaner equipment - If your DSX-600 CableAnalyzer should fail, we'll deliver a loaner unit via next business day delivery to keep you up and running. We'll repair your DSX-600 with "first on bench" priority, and return it to you - all shipping paid by Fluke Networks.
Accessory Replacement - Some accessories are essential to testing and certifying cable. If any accessory that comes with your DSX-600 CableAnalyzer are qualified as defective or faulty by our technical assistance center, it will be replaced free of charge.
Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes priority access to our world-class Technical Assistance Center (TAC). Our centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night, to answer complex troubleshooting questions, including GOLD only services such as: Test set-up and instrument configuration, reference setting, test results interpretation, including HDTDR/HDTDX trace results analysis. Let us help you get the most out of your DSX-600 CableAnalyzer and understand the results you are seeing.
Member Only promotions - Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
Ensure that you are getting the most out of your DSX-600 CableAnalyzer with Gold Support Services. Gold Support must be purchased for the DSX-600 CableAnalyzer for complete coverage.
Overview
Gold Support for your DSX-600 CableAnalyzer™ allows you to make the most of your DSX-600 CableAnalyzer purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
Ensure that you are getting the most out of your DSX-600 CableAnalyzer with Gold Support Services. Gold Support must be purchased for the DSX-600 CableAnalyzer for complete coverage.
Annual Calibration and Factory Refresh
ISO 9001 standards compliance requires the unit to be calibrated per manufacturer’s recommendations, which is annually for the DSX-600. Keeping your DSX-600 CableAnalyzer calibrated is critical to ensure accuracy when testing copper. Our calibration processes are ISO-9001 controlled and designed to certify that your DSX-600 CableAnalyzer meets all published specifications. To receive a loaner unit during calibration (available in most regions), we recommend you schedule your appointment 6 weeks in advance of your required calibration date. If a loaner is not required or calibration cannot be scheduled in advance, Gold customers may opt to instead receive a shipping waybill and your calibrations will receive priority turnaround. Typical turnaround time for a calibration is 5 working days. Your DSX-600 will be precisely calibrated to factory specifications (calibration certificate provided - calibration traceable with data available for an extra charge), repaired as necessary with genuine OEM repair parts, upgraded with all of the latest software and firmware then cleaned and performance verified.
Repairs and loaner equipment
If your DSX-600 CableAnalyzer should fail, we'll deliver a loaner unit via next business day delivery to keep you up and running. We'll repair your DSX-600 with "first on bench" priority, and return it to you - all shipping paid by Fluke Networks.
Accessory Replacement
Some accessories are essential to testing and certifying cable. If any accessory that comes with your DSX-600 CableAnalyzer are qualified as defective or faulty by our technical assistance centre, it will be replaced free of charge.
Access to live 24x7 technical support
Extend the expertise of your staff. Gold Support includes priority access to our world-class Technical Assistance Center (TAC). Our centres in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night, to answer complex troubleshooting questions, including GOLD only services such as Test set-up and instrument configuration, reference setting, test results interpretation, including HDTDR/HDTDX trace results analysis. Let us help you get the most out of your DSX-600 CableAnalyzer and understand the results you are seeing.
Member Only promotions
Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
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Due to the size, weight and delicate nature of Data and Server Cabinets, specialist couriers are required so they arrive on site in pristine condition.
We do our utmost to bare the delivery costs meaning we can deliver your cabinet free of charge to most areas, unfortunately there are some areas of the UK we are charged a lot more to deliver to and whilst we absorb as much of this cost as we viably can in certain cases we have to pass on some of these costs. Below is a list of these areas and the additional costs of delivery per cabinet.