At a Glance
Loaner equipment in the unlikely event that your unit needs repair
24 x 7 technical assistance
Software and firmware upgrades at no charge
Calibration on applicable products
Complete access to our valuable knowledge base
Our Gold Support program ensures a higher return on your investment by lowering your total cost of ownership. You'll minimize your downtime with total coverage of equipment (including a loaned piece of equipment in the unlikely event yours is in our service center), unlimited 24x7 technical assistance, training, calibration on applicable products and complete access to our valuable knowledge base. In addition, you'll receive software and firmware upgrades at no charge – now and for as long as your membership is valid. Our Network SuperVision™ Gold Support program ensures a better return on your investment by lowering your cost of ownership. You’ll minimize your downtime with a loaner or exchange equipment and unlimited 24x7 telephone technical assistance. You’ll get repairs and software/firmware upgrades at no charge – now and for as long as your membership is valid. Software and firmware upgrades
Your product will never be out of date. The latest improvements in the software of your covered product are provided to you at no charge. Customer’s software version must be current to qualify. Unlimited 24x7 technical support
Call anytime, from anywhere in the world, at our expense, for priority response from our team of Fluke Networks’ trained product experts. Language support is available. Technical assistance is also available via priority email and our website. Annual standard calibration or performance verification to keep your Fluke Networks instrument running at peak performance, we’ll calibrate it and provide a certificate – or provide you with performance verification – once a year at no charge. Repairs and loaner equipment
If your Fluke Networks instrument fails, we’ll deliver a loaner unit at “next day” priority. We’ll either repair your unit at no charge, with “first on bench” priority or exchange your unit with one of equal or greater value – all shipping paid (at Fluke Networks’ discretion)... Keep in mind, out-of-warranty units will either undergo a fee based inspection prior to receiving Gold Support or the user must wait 30 days before taking advantage of any service or repair benefit. Unlimited access to our Knowledge Base
You’ll have an open door to valuable proprietary information we’ve gathered from helping customers over the years. It also includes helpful technical articles written by our experts. Members-Only promotions
Your membership qualifies you for “Members Only” promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values. Training opportunities
As a Gold Support Member, you are entitled to a 20% discount off the price of any scheduled instructor-led training classes ( does not include onsite custom training). There’s also computer based training on many of our products that’s only available to Gold Support members. The more your staff knows about operating your Fluke Networks equipment, the faster and more effective their performance will be.
Gold Product Support - 3 Year Cover and save 10%
Gold Support for your CableIQ Qualification Tester allows you to make the most of your purchase while ensuring a higher return on your investment. You will minimize your downtime, receive faster trouble resolution and have total access to all support resources.
What do you get with Gold Support for your CableIQ Qualification Tester?
Repairs and loaner equipment - If your CableIQ should fail, well deliver a loaner unit via next business day delivery to keep you up and running. Well repair your CableIQ and replace defective or faulty accessories at no charge, with first on bench" priority, and return it to you - all shipping paid by Fluke Networks.
Access to live 24 x 7 technical support - Extend the expertise of your staff. Gold Support includes direct, immediate telephone access to our world-class Technical Assistance Center (TAC), direct access only available to Gold Members. Our centers in Seattle, WA and Eindhoven, NL employ a full staff of highly trained technical experts that are on call, including weekends and through the night when most network changes are implemented, to answer complex troubleshooting questions helping you get the most out of your CableIQ and understand the results you are seeing.
Accessory Replacement - Some accessories are essential to your CableIQ. The normal warranty on accessories is 90 days, but parts and accessories that shipped with your tester will be replaced free of charge with Gold Support once qualified as defective by our technical assistance center.
Unlimited access to our Knowledge Base - Youll have an open door to valuable proprietary information weve gathered from helping customers over the years. It also includes helpful technical articles written by our experts.
Member Only promotions - Your membership qualifies you for Members Only promotions and programs. This includes product discounts, access to reconditioned equipment at special prices and other incredible values.
Ensure that you are getting the most out of your CableIQ Qualification Tester with Gold Support Services.