Cisco will have Web 2.0-based reporting systems added to its contact centre systems as a result of the new acquisition of Latigent.
Latigent is a top provider of web-based business intelligence and analytics reporting solutions.
Its products take advantage of Web 2.0 principles that help customers to create scalable, flexible and easy customisable real-time reports for contact centres.
The deal will see Latigent's products work with Cisco's Unified Customer Contact solutions.
Laurent Philonenko, vice president and general manager of the Customer Contact Business Unit at Cisco, said: "By acquiring Latigent, Cisco is signalling a commitment to increase the value of customer investments in our customer interaction solutions by providing appealing, robust and dynamic tools to enable increased visibility and efficiency."
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Last Updated: 02/10/2007 12:44
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