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Technological evolution 'leaves customers confused'

The rapid improvement of technology is leaving many gadget-averse users bamboozled, it has been claimed.

According to new research by, ISPs are doing little to help their customers and continue to confuse them with cabling and server jargon.

One of the main areas of confusion is the difference between wired and wireless broadband.

The website's survey found that customers did not understand why ISPs marketed wireless broadband packages differently from fixed-line deals.

Michael Phillips, product director of, said: "The industry really needs to make this clearer to their customers."

"Anyone with broadband can have a wireless connection - they just need the right router," he added.

Meanwhile, Todd Musseau, writing for Gulf News, said using cabling for a home network can improve performance and reliability and can be easier than setting up a wireless connection.

He claimed that by using CAT5E or CAT6 cables could cause a network to operate more quickly.ADNFCR-1186-ID-18860945-ADNFCR

Technological evolution 'leaves customers confused' - Article Discussion

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